Kendall Mason
Macomb,IL
Overview
18
18
years of professional experience
1
1
Certification
Work History
Insurance Account Representative
State Farm Mutual Automobile Insurance Company
Macomb, IL, US
08.2021 - Current
- Account representatives are in charge of maintaining existing company accounts while working efficiently to create new ones
- They strive to provide excellent customer service for current and prospective clients
- In addition, they analyze possible business affiliations and develop strong connections to gain new leads
- They utilize company resources to keep track of sales, strategies and goals
- They are constantly trained with new methods and updated technology to be more productive
- Account representatives must know how to multitask and work under deadlines
- They should possess strong knowledge of the sales process and have remarkable problem solving abilities
- They are often required to follow organizational privacy and safety policies to comply with their company's or industry's regulations
- They may also design and use effective selling plans to create brand loyalty for their products or services
- In addition, account representatives work on keeping customers with the company by resolving customer needs
- As part of their main duties, they also create quotes and contracts for services rendered and use company knowledge to recommend business options for clientele
- Account representatives must have superior interpersonal and communication skills
- They usually work in office environments with personal computers and telephones as their main tools
- As such, they also must be proficient in the use of office applications and team communication software
- Follow up on interested parties and closes sales
- Makes cold calls or follows leads to discover new sales opportunities
- Respond to questions and complaints from customers
- Analyze customer information to make recommendations for additional services
VPM Coordinator & Material Handling Coordinator
Pella Windows and Doors
Macomb, IL, US
01.2018 - 07.2021
- Supervise employees to meet Pella's attainment and quality of all parts
- Update Run Schedules
- FAB Tanking Plant cleanliness
- Report to Supervisors
- Oracle knowledge, daily use, time and labor
- Supervise 20-25 team members daily
- Insure all products are loaded on trailers to be shipped to customers
- Insure all lines run daily and replenish product to customers and team members/lines
Operator
TEST, INC
Bushnell, IL, US
01.2014 - 01.2018
- Water sampling for public consumption according to EPA Guidelines
- Record operational data
- Supervise summer employee staffing
- Oversaw operations of 8 cities throughout the area
General Manager
PAPA JOHN'S
Macomb, IL, US
01.2007 - 01.2014
- Monitor and comply with health, safety, fire and food regulations
- Investigate and resolve employee problems and or complaints
- Schedule and receive food
- Schedule staff and assign duties
- Establish standards for personnel performance
- Assess staffing needs
- Directly responsible for 20-35 employees
Education
College in ART EDUCATION -
CARL SANDBURG COLLEGE
Carthage, IL01.2002
Skills
- Management experience
- Servant leadership
- Punctuality
- Dependability
- Superior communication skills
- Leadership
- Oracle
- Warehouse Management
- Logistics
- Materials Handling
- Warehouse Supervisor Experience
- Forklift
- Shipping & Receiving
- General Manager
- Purchasing
- Microsoft Office
Certification
- Insurance Producer License, 08/01/21, 08/31/24
- Food Handler Certification, 04/01/07, 04/30/14
- Food Safety Certification, 04/01/07, 04/30/14
- Forklift Certification, 07/01/18, 07/31/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Insurance Account Representative
State Farm Mutual Automobile Insurance Company
08.2021 - Current
VPM Coordinator & Material Handling Coordinator
Pella Windows and Doors
01.2018 - 07.2021
Operator
TEST, INC
01.2014 - 01.2018
General Manager
PAPA JOHN'S
01.2007 - 01.2014
College in ART EDUCATION -
CARL SANDBURG COLLEGE
- Insurance Producer License, 08/01/21, 08/31/24
- Food Handler Certification, 04/01/07, 04/30/14
- Food Safety Certification, 04/01/07, 04/30/14
- Forklift Certification, 07/01/18, 07/31/21