Kendall Mattox
Lawrenceburg,TN
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, handling money appropriately, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service. Able to keep a clean work environment.
Overview
6
6
years of professional experience
Work History
Custodian
Tim’s Janitorial / Darlene’s Cleaning Service
Lawrenceburg, TN
06.2019 - Current
- Checked and stocked inventory throughout facility to meet expected demands.
- Maintained accountability for building keys, master keys and access cards.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
Shift Lead /Assistant Manager
Hinie’s BBQ
Lawrenceburg
09.2022 - 04.2025
- Identified needs of customers promptly and efficiently.
- Worked and trusted with money to be counted efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
- Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
- Resolved customer complaints and reported issues to senior management.
- Coached team members to increase productivity and reduce workplace accidents.
- Completed opening and closing duties to facilitate business operations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
Education
High School Diploma -
Lawrence County High School
Lawrenceburg, TN05-2024
Some College (No Degree) -
CE Shop
OnlineSkills
- Customer service
- Cash handling
- Team leadership
- Call answering and routing
References
References available upon request.
Timeline
Shift Lead /Assistant Manager
Hinie’s BBQ
09.2022 - 04.2025
Custodian
Tim’s Janitorial / Darlene’s Cleaning Service
06.2019 - Current
High School Diploma -
Lawrence County High School
Some College (No Degree) -
CE Shop