Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kendall M. Monroe

Romeoville,IL

Summary

Hardworking Field Service Technician with 9+ years of experience performing diverse maintenance and repair duties on multiple equipment. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. As well as being versatile from the field, being skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Overview

11
11
years of professional experience

Work History

Field Service Technician

Redbox
09.2020 - Current
  • Installed hundreds of new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Service Technician

Ovation/LMS
11.2021 - 05.2023
  • Diagnosed and troubleshot problems, repairing and restoring POS workstations, cameras, laptops/ PC/ Printer machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Manage Several different clients daily with still able to meet SLA requirements.

Field Service Engineer

COTG/XEROX
01.2019 - 05.2020
  • Manage all on site installation, repair, maintenance, and test tasks.
  • Preventative maintenance troubleshooting and repairs on all different types of printers.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Navigating Document processes.
  • Operate vehicle in safely manner and use field automation systems.
  • Build positive relationships with customers.

Field Service Representative

Customer Engineering Services
01.2014 - 01.2019
  • Mechanical work and handling customer service while with customers.
  • Perform basic equipment and software installation, removal, preventative maintenance/ cleaning, and project related activities.
  • Evaluate and provide status on conditions of in-store and automated retail equipment.
  • Preventative maintenance troubleshooting and repairs on printers, kiosks and etc.
  • Diagnosing, repair and/or maintain printers and peripheral equipment.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Technician/Support

Detrok, Aldelo point of sale
01.2015 - 01.2016
  • Installing Point Of Sale (POS) systems and security cameras for clients.
  • Performed computer hardware/software installations on workstations.
  • Configuring switches, routers, servers, printers, cables, and networks.

Education

Associates of applied Science (AAS) - Network and Systems

ITT Technical Institute
2014

Skills

  • Skills
  • Implementation, configuration and installation of servers and workstations
  • Hardware and Software Installation
  • OS & Software/Applications-All Windows OS, Mac OS, Linux OS, Windows server
  • Video Surveillance Systems installation
  • 2008/2012 Active Directory, Exchange, Secure FTP, VMware, Windows apps (Google Drive, Word, Excel, PowerPoint & etc)
  • Languages and Scripts-Visual Basic (my SQL), HTML and JavaScript
  • Safety Standards
  • Mechanical and Electrical Experience

Accomplishments

~Awards~

Customer Engineering Services, highest prestigious award. - 2015 Service Excellence Award winner-"outstanding performance and contribution to the CES company".

Timeline

Service Technician

Ovation/LMS
11.2021 - 05.2023

Field Service Technician

Redbox
09.2020 - Current

Field Service Engineer

COTG/XEROX
01.2019 - 05.2020

Technician/Support

Detrok, Aldelo point of sale
01.2015 - 01.2016

Field Service Representative

Customer Engineering Services
01.2014 - 01.2019

Associates of applied Science (AAS) - Network and Systems

ITT Technical Institute

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Kendall M. Monroe