KENDALL MURRAY

• Responsible for ongoing assessments in the area of availability (Mean Time to Restore (MTTR), Mean Time Between Failures (MTBF), caused by change outages, and procedurals.
• Responsible for trending and analysis used to identify patterns that could potentially impact the use of our clients systems.
• Accountable for driving and performing resolution of routine and/or complex issues across environments used to provide services for clients that have a need for high-availability of their systems, products and services.
• Works with technical liaisons to ensure that our clients are well informed of issues being worked and provide plans and timelines of when service impacting problems will be resolved.
• Drives research and analysis of operational errors/problems to identify root cause and corrective actions and reports findings to appropriate individuals.

· Process daily orders submitted via Website from customer base

· Responsible for repetitive data entry tasks

· Activation of Cingular Official Use Service Line – Voice and Data – Using Telegence/CARE billing systems

· Cingular Official Use equipment ordering using several fulfillment applications

· Troubleshooting and issue resolution

· Ability to perform website interface functional and regression testing.

· Manage COU accounts in the CARE billing