Kendall Naylor
Brunswick,MD
Summary
Very hard working, I am able to multi-task while communicating. able to build relationships with customers to get feed back. Client and vendor relations Customer service, Excellent communication abilities Housekeeping and maintenance upkeep, Acknowledged Customer issues and resolved their problems quickly and efficiently. Accepted and processed customer payments in cash, credit cards and checking for validity. Effectively communicated with other employees and upper management to ensure complete care of Patients. Evaluated the Patients' needs and provided service options to meet their requirements. Greeted customers and offered them assistance where possible. Assisted Customers in understanding their available options and helped them with Knowledgeable recommendations
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sweetbuds Dispensary
Bloom Works
Frederick, MD
01.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Assistant Manager
Kannavis
Urbana , MD
01.2019 - 10.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Completed regular inventory counts to verify stock levels.
General Manager
BlackHog BBQ
Urbana , MD
08.2012 - 12.2018
- Managed budget implementations, employee reviews, training, schedules.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Open and close store, Handled ordering food and paper goods,
Education
High School Diploma -
Brunswick High School
Brunswick, MDSkills
- Product and Service Knowledge
- Shift Coverage
- Employee Coaching and Motivation
- Retail Knowledge
- Answering Customer Questions
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Certification
- Healer Certified
Timeline
Sweetbuds Dispensary
Bloom Works
01.2023 - Current
Assistant Manager
Kannavis
01.2019 - 10.2022
General Manager
BlackHog BBQ
08.2012 - 12.2018
High School Diploma -
Brunswick High School