Christina Mcdonald
Jacksonville
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
Work History
Dispensary Associate
Trulieve
10.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Increased sales by customizing pitches to address specific client needs and concerns.
Independent Product Expert
Samsung
09.2020 - Current
- Worked closely with customers to determine which products suited their needs
- Helped educate customers on various Samsung products using available online resources
- Educated customers on Samsung products using online resources to enhance product understanding
- Informed customers on current products, ongoing sales and special deals
- Maintained up to date knowledge on current Samsung products, product features, product updates
- Maintained up to date knowledge on current Samsung deals, sales, and general pricing
- Worked closely with other team members and management to direct customers to the appropriate party when they needed higher level support
- Assisted customers in calculating discounts, taxes, and shipping based on location for accurate order totals
- Guided customers in comparing product features and pricing to align with their specific needs
- Provided excellent and personalized customer service for dozens of customers on a day to day basis
- Assisted customers in determining discount amounts, tax and shipping amounts based on their locations, and overall totals
- Worked remotely to assist customers with inquiries and support needs
Education
High school Diploma -
North Forsyth High School
North Carolina06-2014
Skills
- Personalized and Proactive Customer Service - 4 years
- Product Knowledge - 4 years
- Product Support - 4 years
- Complaint Resolution - 4 years
- Problem Solving - 4 years
- Direct Customer Communication - 4 years
- Tier 1 Support - 4 years
- Delegating as needed to higher tier support - 4 years
- Evaluating customer needs - 4 years
- Organization - 4 years
- Personal time management - 4 years
- Customer interaction
- Cash handling
- Customer engagement
- Complex Problem-solving
- Courteous and professional
- Product knowledge
- Issue resolution
- Order fulfillment
- Sales techniques
- Sales expertise
- POS system operation
Timeline
Dispensary Associate
Trulieve
10.2024 - Current
Independent Product Expert
Samsung
09.2020 - Current
High school Diploma -
North Forsyth High School