Kendall Nicodemus
Big Steer Resturant
ALTOONA,IA
1
Language
1
Certification
4
years of professional experience
Proactive professional with a strong background in hospitality. Known for exceptional relationship-building skills and the ability to manage complex situations. Eager to leverage experience in optimizing guest flow and training team members for improved service delivery. Not only that, but I work very well on relationship building and have strong connections with those around me.
Work History
Restaurant Hostess
1 Year 11 Months- Managed reservation system to optimize table turnover and guest flow.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Coordinated with servers and kitchen staff to enhance customer service efficiency.
- Assisted in training new hosts on seating procedures and restaurant policies.
- Handled customer inquiries and complaints with professionalism and care.
- Monitored wait times and communicated effectively with guests about seating availability.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Babysitter
3 Years 3 Months- Developed and implemented daily activity schedules to promote learning and creativity.
- Supervised children during playtime, ensuring a safe and engaging environment.
- Communicated effectively with parents regarding children's progress and needs.
- Managed meal preparation, accommodating dietary restrictions while promoting healthy eating habits.
- Monitored behavior and provided guidance to resolve conflicts among children effectively.
- Provided first aid in emergencies, maintaining calm under pressure while prioritizing child safety.
Education
High School Diploma
- Completed AP course in Biology
- Relevant Coursework: Statistics & Anatomy and Physiology
- 3.6 GPA
- Extracurricular Activities: Softball
- National Honor's Society Member
- FCA (Vice President), Best Buddies, and Special Olympic Buddy Helper Member
Skills
Greeting guests
Customer service
Welcoming customers
Adaptability
Strong multitasking
Problem-solving
Reservation management
Professional appearance
Team collaboration
Relationship building
Active learning
Critical thinking
Certification
- Certified CNA
Languages
Spanish
Professional Working
Timeline
Restaurant Hostess
Big Steer Resturant
09.2024 - CurrentRead More
Babysitter
Babysister
05.2022 - 08.2025Read More
Southeast Polk
High School Diploma
Read More