Kendall Page
Houston,TX
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and data entry.
Overview
17
17
years of professional experience
Work History
Customer Care Specialist 2
Nordstrom
Remote
03.2023 - Current
- Provided exceptional customer service via phone, chat, & email by addressing inquiries and resolving issues efficiently.
- Assisted customers with product selections, enhancing shopping experience through personalized recommendations.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
Patient Support Specialist
Boston Scientific
Remote
07.2020 - 03.2023
- Facilitated patient communication and education regarding medical devices and procedures.
- Documented patient interactions accurately in electronic health records to maintain compliance.
- Conducted follow-up outreach to patients post-procedure, reinforcing care continuity and support initiatives.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
Guest Service Manager
Pilot Flying J Travel Center
Houston, TX
01.2017 - 07.2020
- Supervised daily operations ensuring exceptional guest experiences and adherence to service standards.
- Trained staff on customer service protocols and operational procedures to enhance team performance.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing overall service quality.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
Teller
Bank of America
Kalamazoo, MI
08.2008 - 12.2016
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer accuracy through regular balancing.
- Educated clients on banking products and services available.
Education
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MIAssociate of Arts - Business
Western Michigan University
Kalamazoo, MI07.2010
Skills
- Data entry
- Call center experience
- Multitasking Abilities
- First call resolution
- Salesforce
- Microsoft Office Expert
- Cash handling and management
- 65 WPM
Timeline
Customer Care Specialist 2
Nordstrom
03.2023 - Current
Patient Support Specialist
Boston Scientific
07.2020 - 03.2023
Guest Service Manager
Pilot Flying J Travel Center
01.2017 - 07.2020
Teller
Bank of America
08.2008 - 12.2016
High School Diploma -
Kalamazoo Central High School
Associate of Arts - Business
Western Michigan University