Summary
Overview
Work History
Education
Skills
Timeline
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Kendall Paz

Canton,USA

Summary

Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Host/Busser

Bigalora
08.2024 - Current
  • Welcoming customers, showing them to their tables and providing them with menus
  • Assisting customers with queries, requests, and redirecting as necessary
  • Ensuring that tables are cleared, cleaned, and reset between seatings
  • Assisting with the cleaning and processing of dirty dishes and silverware
  • Tidying the restaurant after service and ensuring that it is prepped for the following service
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Orthodontic Receptionist

Nakisher Orthodontics
08.2023 - 08.2024
  • Uploading x-rays and filling out patient chart
  • Ensured accuracy of financial transactions by assisting with insurance verification, billing inquiries, and payment collection processes.
  • Emailing, faxing and communicating with Doctors for patient treatment plans
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Demonstrated exceptional time-management skills to balance multiple responsibilities effectively within a fast-paced orthodontic practice setting.
  • Increased office efficiency by accurately inputting patient data into the practice management software system.

Bartender

Canton Brew Works
02.2021 - 04.2024
  • Ensuring a clean working environment for customers as well as other employees
  • Performing all end of day duties including tallying up and verifying all cash and credit card transactions
  • Training new bar staff and maintaining stocks
  • Prepare and serve alcoholic and non-alcoholic beverages to customers
  • Take customer orders and provide recommendations based on their preferences
  • Check identification to verify legal drinking age
  • Monitor alcohol consumption and prevent over-intoxication
  • Handle cash transactions and operate the cash register

Beauty Advisor

Sephora At Kohls
08.2022 - 08.2023
  • Share skincare, makeup or fragrance knowledge to build the sale and basket
  • Participated in physical inventory preparation, execution and follow-up responsible for overall store cleanliness including cash wrap, backroom, and sales floor
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Salon Receptionist

Indigo Salon and Spa
08.2020 - 05.2021
  • Greeting clients and helping book and/or rescheduling appointments
  • Operating phone, helping with questions and concerns over phone and in person
  • Processing transactions for clients for services and retail
  • Knowing product knowledge of all merchandise and selling merchandise
  • Washing, drying and folding salon laundry
  • Taking temperatures and asking screening questions for all incoming clientele
  • Listened closely to customer complaints and responded appropriately to issues.

Education

Esthetician -

Douglas J Aveda Institute
01.2020

Skills

  • Customer service
  • Problem-solving
  • Product knowledge
  • Cross-selling techniques
  • Sales trends

Timeline

Host/Busser

Bigalora
08.2024 - Current

Orthodontic Receptionist

Nakisher Orthodontics
08.2023 - 08.2024

Beauty Advisor

Sephora At Kohls
08.2022 - 08.2023

Bartender

Canton Brew Works
02.2021 - 04.2024

Salon Receptionist

Indigo Salon and Spa
08.2020 - 05.2021

Esthetician -

Douglas J Aveda Institute

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Kendall Paz