Kendall Plunk
Murfreesboro,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Top- notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Remote - ACE Representative
Aspiration
01.2022 - Current
- Helping customers by being the voice of Aspiration and aligning with the mission of the company
- Make product recommendations or services to customers based on their needs
- Provide support and help customers with any issues that may arise
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Commitment Manager
Signature Title Services
Murfreesboro, TN
04.2016 - 01.2022
- Assign and type Title Commitments for every file and send to attorneys for review
- Correspond with attorneys to ensure that each Title Commitment is correct and sent to the processors promptly for real estate closings
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Defined clear targets and objectives and communicated to other team members.
Office Manager
Signature Title Services / Reliant Realty
Murfreesboro, TN
11.2017 - 01.2020
- Provided support to the principal broker
- Communicated with internal and external customers, vendors, etc
- Communicated with real estate agents and answered basic real estate questions
- Prepared newsletter to distribute to agents regarding company/branch news
- Prepared agent commission payouts for accounting
- Managed escrow (trust) funds for branch
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
House Manager
Center for the Arts
Murfreesboro, TN
11.2017 - 01.2020
- Ensured that all events and productions had adequate front of house staff and volunteers to meet needs of the size of the event
- Managed cleanliness of theater, restrooms, and front of house areas to ensure spaces were clean and safe
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - English
Middle Tennessee State University
08.2011 - 12.2015
Skills
Proficient inSoftPro, Microsoft Word, Excel, Power Point, Outlook, Mac and Calendar Adept inSocial Media Marketing via Facebook, Twitter, and Instagram
Administrative support
Recordkeeping strengths
Administrative support
Professional telephone demeanor
Technical Support
Creative problem solving
POS systems expert
Timeline
Remote - ACE Representative
Aspiration
01.2022 - Current
Office Manager
Signature Title Services / Reliant Realty
11.2017 - 01.2020
House Manager
Center for the Arts
11.2017 - 01.2020
Commitment Manager
Signature Title Services
04.2016 - 01.2022
Bachelor of Arts - English
Middle Tennessee State University
08.2011 - 12.2015