Kendall Plunk
Murfreesboro,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Top- notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Remote - ACE Representative
Aspiration
01.2022 - Current
- Helping customers by being the voice of Aspiration and aligning with the mission of the company
- Make product recommendations or services to customers based on their needs
- Provide support and help customers with any issues that may arise
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Commitment Manager
Signature Title Services
Murfreesboro, TN
04.2016 - 01.2022
- Assign and type Title Commitments for every file and send to attorneys for review
- Correspond with attorneys to ensure that each Title Commitment is correct and sent to the processors promptly for real estate closings
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Defined clear targets and objectives and communicated to other team members.
Office Manager
Signature Title Services / Reliant Realty
Murfreesboro, TN
11.2017 - 01.2020
- Provided support to the principal broker
- Communicated with internal and external customers, vendors, etc
- Communicated with real estate agents and answered basic real estate questions
- Prepared newsletter to distribute to agents regarding company/branch news
- Prepared agent commission payouts for accounting
- Managed escrow (trust) funds for branch
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
House Manager
Center for the Arts
Murfreesboro, TN
11.2017 - 01.2020
- Ensured that all events and productions had adequate front of house staff and volunteers to meet needs of the size of the event
- Managed cleanliness of theater, restrooms, and front of house areas to ensure spaces were clean and safe
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - English
Middle Tennessee State University
08.2011 - 12.2015
Skills
Proficient inundefined
Timeline
Remote - ACE Representative
Aspiration
01.2022 - Current
Office Manager
Signature Title Services / Reliant Realty
11.2017 - 01.2020
House Manager
Center for the Arts
11.2017 - 01.2020
Commitment Manager
Signature Title Services
04.2016 - 01.2022
Bachelor of Arts - English
Middle Tennessee State University
08.2011 - 12.2015
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