Kendall Proffer
Chico,CA
Summary
Certified Phlebotomy Technician with comprehensive training in venipuncture, specimen collection, and patient interaction. Detail-oriented and committed to maintaining highest quality control and patient care standards Eager to apply my skills and compassionate approach to patient care at Enloe Health to ensure accurate and efficient blood collection. Adept in variety of software applications for EMR maintenance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internal Medicine Referral Coordinator
VCA Valley Oak Veterinary Center
10.2022 - Current
- Scheduled appointments with specialists and confirmed up coming appointments.
- Managing approximantely 40 incoming calls and email per fay from clients and other clinics.
- Scheduled procedures and explaining what to expect day of.
- Processed referrals and weighed patient need and provider availability to determine optimal scheduling and responded to clients in a timely manor regarding referral status.
- Facilitated referrals to other veterinary healthcare providers and resources to bridge service gaps.
- Created customized treatment plans, working with hospital staff and families to assess and meet individual needs.
Customer Service Representative
VCA Valley Oak Veterinary Center
02.2021 - 10.2022
- Assisted clients with scheduling wellness and emergency appointments.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front End Team Lead
Bass Pro Shops
07.2016 - 03.2017
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Business and Operations Manager
Old Navy, Gap
01.2015 - 07.2016
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept 30 plus employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Processed payroll adjustments, vacations, and holidays.
- Facilitated internal audits and prepared detailed reports on findings.
Education
Phlebotomy
Cal Regional
Marysville, CA12.2024
High School Diploma -
Pleasant Valley High School
Chico, CA12.2012
Skills
My skills include a strong understanding with Health care structure and functions of the clinical pathology departments, as well as the following:
- OSHA, and HIPAA compliant, proper Infection control measures, Breaking the chain of infection, OSHA Bloodborne pathogen standard, Isolation control measures
- Human anatomy and physiology, Anatomical terminology, Circulatory, Lymphatic, and Immune systems,
- All venipuncture equipment, locating veins on different types of patients, Routine venipuncture procedure with WIS, ET, and syringe methods, Dermal puncture, Venipuncture complications, Blood collections in special populations, Special nonblood collection procedures, Needles, Needle safety and needle adapters, Proper needle disposal, Evacuated collection tubes, additives and order of draw, Types of blood specimens, Reading requisitions, and Professionalism and PPE instructions
- Empathy with patients and healthcare professionals
- Emergency first-aid procedures
- Medical terminology knowledge
- Medical Records Management
- Communication abilities
Certification
CA Dept of Public Health Certified Phlebotomy Technician CPT(TBD) 12/7/2024
AMCA Phlebotomy Technician Certification 12/2024
AHA BLS Healthcare 12/7/2024
Timeline
Internal Medicine Referral Coordinator
VCA Valley Oak Veterinary Center
10.2022 - Current
Customer Service Representative
VCA Valley Oak Veterinary Center
02.2021 - 10.2022
Front End Team Lead
Bass Pro Shops
07.2016 - 03.2017
Business and Operations Manager
Old Navy, Gap
01.2015 - 07.2016
Phlebotomy
Cal Regional
High School Diploma -
Pleasant Valley High School
CA Dept of Public Health Certified Phlebotomy Technician CPT(TBD) 12/7/2024
AMCA Phlebotomy Technician Certification 12/2024
AHA BLS Healthcare 12/7/2024
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