Kendall Rachall
Buffalo Wild Wings
Bloomville,OH
5
Years of experience
5
Certifications
Result-driven training professional with solid background in developing and implementing comprehensive training initiatives. Known for collaborative approach, fostering team cohesion, and driving measurable improvement in employee skills. Reliable and adaptable, ensuring alignment with organizational goals and changing needs.
Work History
Employee Trainer
3 Months- Developed and delivered training programs for new team members to ensure operational excellence.
- Facilitated ongoing skill enhancement workshops, promoting staff engagement and retention.
- Created instructional materials and resources to support diverse learning styles among employees.
- Assisted in onboarding processes, ensuring compliance with brand standards and procedures.
Host
1 Year 11 Months- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed waitlists efficiently, maintaining flow during peak hours.
- Coordinated with kitchen and service staff to fulfill guest requests accurately.
- Trained new hosts on customer service protocols and operational procedures.
To-Go Specialist
1 Year 11 Months- Ensured timely service of to-go orders during peak hours.
- Prepared and packaged food orders accurately for customer pickup.
- Collaborated with kitchen staff to streamline order fulfillment processes.
- Maintained cleanliness and organization of the to-go area.
Cashier
6 Months- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained organized checkout area, contributing to a clean and welcoming environment for shoppers.
- Trained new cashiers on operational procedures and customer service standards, fostering team development.
Host
1 Year 4 Months- Resolved guest inquiries and concerns to enhance satisfaction levels.
- Monitored dining area to ensure attentive service and uphold restaurant standards.
- Implemented strategies for optimizing seating arrangements during busy shifts.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
To-Go Specialist
1 Year 4 Months- Implemented efficient order tracking procedures to enhance customer satisfaction.
- Trained new team members on to-go service standards and best practices.
- Assisted customers with menu inquiries and recommendations for takeout options.
- Monitored inventory levels of packaging materials to prevent shortages.
Education
Bachelor of Science - Marketing
- Dean's List Spring 2024
- Heidelberg Presidential Scholarship Recipient
- Relevant Coursework: Digital Marketing & Consumer Behavior
High School Diploma
- 3.6 GPA
MBA - Business
Skills
Instructional design
Team mentoring
Customer Service
Team Collaboration
Problem-solving
Analytical Thinking
Certification
- Certified Associate in Microsoft Office
- Certified Associate in Microsoft Outlook
- Certified Associate in Microsoft Word
- Certified Associate in Microsoft Excel
- Certified Associate in Microsoft PowerPoint
Timeline
Employee Trainer
Buffalo Wild Wings
06.2026 - CurrentRead More
Cashier
Molyet's Farm Market
11.2024 - 05.2025Read More
Host
Buffalo Wild Wings
10.2024 - CurrentRead More
To-Go Specialist
Buffalo Wild Wings
10.2024 - CurrentRead More
Host
Olive Garden
01.2022 - 05.2023Read More
To-Go Specialist
Olive Garden
01.2022 - 05.2023Read More
Heidelberg University
Bachelor of Science from Marketing
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Byron Nelson High School
High School Diploma
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Heidelberg University
MBA from Business
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