Kendall Thornton
Chick-fil-A
DENVER,CO
Summary
Engaging trainer skilled in public speaking and creative problem solving. Developed training practices, leading teams in changes to schedule or understanding, showing measurable improvements in team performance and customer satisfaction.
2
years of professional experience
Work History
Trainer
1 Year 11 Months- Developed and delivered training modules on customer service best practices.
- Assisted in onboarding new team members by facilitating orientation sessions.
- Evaluated trainee performance through observation and feedback sessions.
- Collaborated with management to identify training needs within the team.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
High School Diploma
Bachelor of Science - Communication Sciences And Disorders
Skills
New hire training
Planning and coordination
Facilitating training
Training evaluation
Group and individual instruction
Multitasking
Timeline
Trainer
Chick-fil-A
09.2024 - Current
The University of Montana
Bachelor of Science from Communication Sciences And Disorders
The Summit Academy
High School Diploma