Kendall Tillman
Denver,CO
Summary
Highly skilled and enthusiastic healthcare professional with over 8 years of experience working cross-functionally with medical personnel. Exceptional time-management and operational skills produce dynamic workflows and inspires quality patient care. Emphasizes building relationships and providing first-in-class customer service through exceptional communication and problem solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Manager
Total Vitality Colorado
03.2023 - Current
- Initiated improved streamlined clinic operations by implementing and creating policies and procedures for improved customer experience.
- Oversaw clinic deliverables and set expectations for increased quality assurance.
- Improved patient satisfaction through effective communication and compassionate care.
- Successfully oversaw daily operations, including ordering and monitoring pharmaceutical inventory levels.
- Participated and presented in various networking groups to increase visibility and uncover partnering opportunities.
- Collaborated and worked cross-functionally with Medical Directors, PRN's and pharmaceutical reps to ensure seamless coordination of patient care.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Assisted providers with minor procedures including the sterilization and set up of all equipment.
Occupational Therapist
Swedish Medical Center
10.2018 - 03.2023
- Evaluate need for continued occupational therapy services during inpatient stay and at time of discharge
- Enhanced patient functionality through evidence-based therapeutic interventions and exercises.
- Collaborated with interdisciplinary team members for comprehensive patient care and optimal results.
- Provided education to patients and families on coping strategies, adaptive equipment, and safety modifications.
- Mentored occupational therapy students during clinical rotations, fostering professional growth and development.
- Actively sought leadership opportunities via daily scheduling, weekend charge role, and co-chair of Unit Based Council and Swedish Medical Center Academy
- Trained to treat specialty populations including the burn and pediatric populations as well as those with splinting needs.
- Involved in process improvement projects including the creation of a new hire orientation for the acute therapies department.
- Improved patient outcomes by implementing individualized treatment plans and monitoring progress.
- Participated in continuing education opportunities to stay current with industry trends and best practices in occupational therapy.
Occupational Therapy Student
Pediatric Speech Therapy Associates LLC
05.2018 - 08.2018
- Evaluated children's need for occupational therapy services utilizing the Sensory Profile, BOT-2 and Beery VMI
- Designed and implemented intervention addressing fine motor, gross motor, behavioral, and cognitive needs
- Diagnoses: ASD, Down syndrome, ODD, SPD.
- Developed strong rapport with patients and families through empathetic communication, fostering trust and collaboration in the therapeutic process.
- Mentored fellow students in clinical skills development by sharing knowledge gained from coursework and fieldwork experiences.
- Demonstrated professionalism, adaptability, and resilience when faced with challenging situations during occupational therapy student experiences, contributing to personal growth and development as a future clinician.
Occupational Therapy Student
Saint Anthony's Hospital
05.2017 - 08.2017
- Worked closely among an interdisciplinary team and assessed patients' need for continued therapy and discharge planning in the inpatient rehabilitation and acute care setting
- Educated patients on energy conservation, fall prevention, adaptive equipment, and ADL techniques/modifications
- Diagnoses: CVA, SCI, TBI, elective orthopedic surgeries, multiple traumas, etc.
- Evaluated patient conditions, histories, and goals.
- Demonstrated professionalism, adaptability, and resilience when faced with challenging situations during occupational therapy student experiences, contributing to personal growth and development as a future clinician.
Education
Master of Arts - Occupational Therapy
University of Southern California
Los Angeles, CA08.2018
Bachelor of Arts - Kinesiology
Colorado Mesa University
Grand Junction, CO05.2016
Study Abroad -
Western Sydney University
05.2015
Skills
- Complex Problem Solving
- Motivated Attitude
- Acute Rehabilitation
- Patient Advocate
- Leadership
- Project Management
- Excellent Time Management
- Analytical Thinking
Certification
- Colorado Board of Occupational Therapy, License #0005656
- National Board Certification for Occupational Therapy, Certification 409252
- ACLS Medical Training BLS Provider
- Phlebotomy Technician
- Certified Neuro Specialist
Accomplishments and Leadership
- Invited to co-present at the Occupational Therapy Association of California (OTAC) - 10/01/2018
- Nominated Weekend Therapy Charge at Swedish Medical Center - 03/01/2020-2023
- Participated in Special Operations Team to improve COVID Outcomes at Swedish Medical Center
- Founded and elected Acute Therapies UBC co-chair at Swedish Medical Center
- Completed Ridgeline Leadership Program SMC Academy - 10/01/2022
Additional Information
Proficient in Microsoft Office Suite
Cervo
Canva
Optima
Volunteer Experience
- Court Appointed Special Advocate (CASA) -. Experience advocating for children with government officials, case workers and other stakeholders.
- Mephibosheth Training Center, Accra Ghana
- Engage Program, Los Angeles, CA
- US Department of Veteran Affairs, Grand Junction, CO
Timeline
Clinic Manager
Total Vitality Colorado
03.2023 - Current
Occupational Therapist
Swedish Medical Center
10.2018 - 03.2023
Occupational Therapy Student
Pediatric Speech Therapy Associates LLC
05.2018 - 08.2018
Occupational Therapy Student
Saint Anthony's Hospital
05.2017 - 08.2017
Master of Arts - Occupational Therapy
University of Southern California
Bachelor of Arts - Kinesiology
Colorado Mesa University
Study Abroad -
Western Sydney University
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