Seasoned leader with more than seven years of management experience and over ten years customer service. Adept in employee motivation, quality maintenance in a high-volume setting as well as meeting and exceeding customers' expectations. Eager and excited to utilize those skills in early childhood education.
Hi, I’m
KENDALL TOVAR
Glendale,CA
Summary
Overview
10
years of professional experience
Work History
Camp Gan Israel Burbank
Teacher's Assistant
2023.06 - 2023.08 (2 months)
Job overview
- Maintained day-to-day classroom management to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with positive reinforcement strategies and proactive behavior modification.
G Lounge
Lead Hostess
2022.08 - Current (2 years & 1 month)
Job overview
- Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivate positive guest relations by orchestrating speedy seating, watching dining area to evaluate server loads, and calculating accurate wait times.
- Support servers, food runners and bussers with keeping dining area ready for every guest.
Muffin Can Stop Us
General Manager
2020.10 - 2022.02 (1 year & 4 months)
Job overview
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Continuously evaluated business operations to effectively align workflows for optimal customer satisfaction.
- Responsible for inventory control, handling supplies, ordering, updating records, and receiving deliveries.
- Conducted health, safety, and sanitations process evaluations to identify and remedy any violations immediately.
Corner Bakery Cafe
Assistant General Manager
2013.11 - 2019.02 (5 years & 3 months)
Job overview
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Placed orders for products, supplies, and maintenance issues.
Education
California State University - Los Angeles Los Angeles, CA
Bachelor of Arts from Political Science
12.2012
University Overview
Skills
- Training and Mentoring
- Creative Problem Solver
- Customer Service Expertise
- Adaptability in Fast-paced Environments
Timeline
Teacher's Assistant
Camp Gan Israel Burbank
2023.06 - 2023.08 (2 months)
Lead Hostess
G Lounge
2022.08 - Current (2 years & 1 month)
General Manager
Muffin Can Stop Us
2020.10 - 2022.02 (1 year & 4 months)
Assistant General Manager
Corner Bakery Cafe
2013.11 - 2019.02 (5 years & 3 months)
California State University - Los Angeles
Bachelor of Arts from Political Science
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