Kendall Trejo
Allendale,MI
Summary
Dedicated Customer Service Representative with a strong background in client relations and satisfaction. Skilled in building rapport and fostering partnerships to drive business growth. Committed to supporting team success and enhancing customer experiences.
Overview
1
1
Language
10
10
years of professional experience
Work History
Store Team Member
Menards
Muskegon, MI
04.2025 - Current
- Maintained clean and organized store displays and merchandise areas.
- Assisted customers with product selection and answered inquiries.
- Operated cash register and processed customer transactions efficiently.
- Conducted regular inventory counts and reported discrepancies to management.
Assistant Manager
Olive Garden
Muskegon, MI
06.2023 - 04.2025
- Supervised daily operations to ensure efficient restaurant service and guest satisfaction.
- Trained and mentored staff on service standards and menu knowledge.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated team schedules to optimize service during peak hours.
- Assisted in implementing promotional events to enhance customer engagement.
- Resolved guest complaints swiftly to maintain a positive dining experience.
- Monitored food safety practices to comply with health regulations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted regular inspections to maintain store cleanliness and organization.
- Managed cash handling procedures and ensured accurate financial reporting.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed monthly sales data to assess trends and inform strategy. and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Server Trainer/Lead Hostess
Olive Garden
Muskegon, MI
01.2022 - 05.2023
- Trained new servers on menu knowledge and service standards.
- Developed training materials for effective onboarding of staff members.
- Conducted regular training sessions to reinforce customer service skills.
- Demonstrated proper food handling and safety protocols during training sessions.
- Provided feedback to management on server performance and training needs.
- Mentored servers on upselling techniques to enhance guest experiences.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Worked directly with servers for many shifts during training process.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
- Implemented role-play scenarios to simulate real-life situations, enhancing problem-solving and communication skills among trainees.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Trained new host staff on procedures and customer service standards.
- Coordinated with servers and kitchen staff for smooth service operations.
- Monitored waitlist activity to ensure accurate wait time communication.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Assigned tasks to other hostesses based on their skill level or experience.
- Kept track of attendance records for all hostesses on duty.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Communicated any issues or complaints to management in a timely manner.
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phones promptly to record and confirm reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Server
Olive Garden
Muskegon, MI
09.2022 - 01.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely food delivery to guests.
- Collaborated with kitchen staff to fulfill special dietary requests efficiently.
- Assisted in setting up and breaking down banquet events as needed.
- Engaged with guests to enhance their dining experience through personalized service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
Lead Barista/Cashier
Big Apple Bagels
Muskegon, MI
10.2018 - 09.2022
- Prepared and served coffee and tea beverages according to customer preferences.
- Operated cash register and handled customer transactions efficiently.
- Maintained cleanliness of work area and dining space throughout shifts.
- Assisted customers with menu selections and provided product recommendations.
- Managed inventory by restocking supplies and reporting low items to management.
- Trained new employees on beverage preparation and customer service standards.
- Implemented procedures for maintaining quality control of food items served.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Ordered and received supplies to restock beverage items.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Checked brewing equipment for proper functionality.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Analyzed sales trends to identify opportunities for improvement in service delivery.
- Monitored compliance with company policies during customer interactions and transactions.
- Assisted with the training of new sales associates.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Provided leadership and direction to motivate department associates.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Supervised cash handling processes and ensured accuracy during transactions.
- Assisted in scheduling shifts and delegating tasks among cashier staff.
- Responsible for opening and closing registers accurately according to established procedures.
Customer Service Cashier
Lakeside Emporium
Muskegon, Michigan
09.2016 - 06.2018
- Handled cash, credit, and debit transactions following company protocols.
- Processed customer transactions accurately using point-of-sale systems.
- Greeted customers and provided friendly customer service.
- Assisted customers with product inquiries and provided recommendations.
- Maintained a clean and organized checkout area to enhance customer experience.
- Supported inventory management by restocking merchandise on the sales floor regularly.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
Reeths Puffer
Muskegon, MichiganSkills
- Inventory management
- POS systems
- Staff training
- Staff onboarding
- Scheduling coordination
- Sales forecasting
- Customer engagement
- Customer relations
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Adaptability and flexibility
- Relationship building
Languages
English
Full Professional
Affiliations
- Church
- Small group
- Avid reader
- Traveler
- Cooking
- Hiking
References
References available upon request.
Timeline
Store Team Member
Menards
04.2025 - Current
Assistant Manager
Olive Garden
06.2023 - 04.2025
Server
Olive Garden
09.2022 - 01.2023
Server Trainer/Lead Hostess
Olive Garden
01.2022 - 05.2023
Lead Barista/Cashier
Big Apple Bagels
10.2018 - 09.2022
Customer Service Cashier
Lakeside Emporium
09.2016 - 06.2018
Reeths Puffer