Kendall Trent

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

• Assigned housekeeping rooms that needed to be cleaned in a stat matter for new patients.
• Helped management find solutions for what was holding our team back from making our goals.
• Worked closely with bed management to ensure exceptional service.
• Assisted in staff training initiatives, sharing best practices for efficient patient flow coordination with colleagues.
• Improved patient flow by efficiently coordinating room assignments and patient transfers.
• Ensured continuity of care through thorough hand-offs between shifts, minimizing delays or gaps in service delivery.

Answered calls from patients requesting to make appointments with their doctors.

Helped patients put in their medication refills, to their doctors to receive their medicine in a timely manner.

Helped patients get their questions and or issues straight to their doctor to receive a call back.

Manged high-stress situations, effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Participated in team meetings to share ideas and suggestions for improving overall store performance, leading to increased sales and customer satisfaction.
• Collaborated with team members to maintain smooth operations during peak hours, resulting in shorter wait times for customers.
• Prepared high-quality treats with attention to detail, ensuring consistent taste and presentation.
• Maintained accurate records of daily sales figures, providing valuable data for management decision-making processes.