KENDALL TWINING
Amherst
Summary
Dedicated professional experienced in customer service, child care, and patient coordination. Strong communicator with a focus on achieving goals, managing tasks efficiently, and collaborating with teams to ensure high-quality service and operational excellence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Server
The Beaver House
Lorain
05.2025 - Current
- Deliver excellent customer service, enhancing overall customer satisfaction.
- Serve high volume of daily customers while maintaining exceptional service quality.
- Take orders from customers accurately and promptly, contributing to efficient service.
- Ensure efficient delivery of food and beverages to enhance customer dining experience. of food and beverages to tables.
- Assist in training new staff on service standards and procedures.
- Handle cash transactions and process payments securely.
Nanny - Sitter
Lauren Jenkins
Amherst
05.2023 - 04.2025
- Supervise and engage children in age-appropriate activities.
- Assist with homework and educational activities.
- Manage bedtime routines and ensure children's hygiene.
- Prepared meals and snacks, adhering to dietary guidelines.
- Maintain a safe and clean environment in the home.
- Communicate effectively with parents regarding daily activities and any concerns.
- Provide emotional support and positive reinforcement.
- Organize and participate in recreational activities and outings.
- Address emergencies calmly and efficiently or issues calmly and efficiently.
Patient Care Coordinator
Merit Dental
Strongsville
05.2022 - 08.2022
- Greet and check in patients upon their arrival.
- Schedule and confirm patient appointments, ensuring optimal use of the provider's time.
- Maintain accurate patient records and manage electronic health records (EHRs).
- Answer phone calls and respond to patient inquiries regarding services, insurance, and billing.
- Assist patients with completing necessary forms and paperwork.
- Educate patients about treatment plans and procedures.
- Process patient payments and manage billing inquiries.
- Coordinate communication between patients and dental providers.
- Ensure the waiting area and reception area are clean and organized.
- Assist with other administrative tasks as needed.
Smoothie Barista /Front End Cashier
Tropical Smoothie Cafe
Toledo
01.2022 - 06.2022
- Prepared a variety of smoothies according to customer preferences and recipes.
- Maintained cleanliness and organization of the smoothie preparation area.
- Assisted customers in selecting menu items and answering product questions.
- Processed customer transactions accurately and efficiently at the register.
- Collaborated with team members to ensure smooth service flow during busy periods.
- Operated a cash register to process customer orders accurately.
Customer Service Specialist
Dicks Sporting Goods
Westlake
06.2019 - 01.2022
- Greet and assist customers in a friendly and professional manner.
- Respond to customer inquiries via phone, email, and in person.
- Process transactions accurately and efficiently at the register.
- Handle returns, exchanges, and customer complaints with care and empathy.
- Maintain product knowledge to assist customers effectively.
- Support inventory management and restocking efforts as needed.
- Collaborate with team members to enhance the overall shopping experience.
- Uphold store standards for cleanliness and organization.
- Count tills at the end of the night.
Cashier / Party Host
Altitude Trampoline Park
Elyria
12.2018 - 06.2019
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Maintain a clean and organized cashier's area.
- Greet and assist guests upon their arrival.
- Answered guest inquiries and provided detailed information about park attractions and rules to enhance visitor experience.
- Handle customer complaints or concerns in a professional manner.
- Assist with managing guest flow and capacity.
- Handled customer complaints or concerns professionally, contributing to guest satisfaction and retention.
- Collaborated with team members to ensure smooth park operations.
- Set up and inform party guests of the expected party timeline.
Education
Undergraduate - Associate Degree of Nursing
Lorain County Community College
Elyria, OH05-2027
Undergraduate - Nursing major
The University of Toledo
Toledo, OH05-2024
Skills
- Patient care
- Effective communication
- Customer service
- Electronic health records
- Time management
- Team collaboration
- Problem solving
Certification
CPR Certified, Present
Timeline
Server
The Beaver House
05.2025 - Current
Nanny - Sitter
Lauren Jenkins
05.2023 - 04.2025
Patient Care Coordinator
Merit Dental
05.2022 - 08.2022
Smoothie Barista /Front End Cashier
Tropical Smoothie Cafe
01.2022 - 06.2022
Customer Service Specialist
Dicks Sporting Goods
06.2019 - 01.2022
Cashier / Party Host
Altitude Trampoline Park
12.2018 - 06.2019
Undergraduate - Associate Degree of Nursing
Lorain County Community College
Undergraduate - Nursing major
The University of Toledo