Kendall Westover
Overland Park,KS
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Study Support Specialist
Altasciences
03.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights were preserved for future reference and analysis.
- Acted as a liaison between department teams, ensuring timely communication during critical incidents.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Constructing detailed schedules specific to studies per protocol and sponsor requests
Lead Spa Coordinator
Sunlighten Day Spa
04.2021 - 07.2024
- Coordinated special events and promotions that generated increased interest in the spa's offerings from both new and existing clients.
- Oversaw daily operations and maintained a clean and professional environment for guests and staff alike.
- Collaborated with spa therapists to ensure seamless delivery of treatments and resolved guest concerns promptly and professionally to promote positive customer relations.
- Managed front desk operations, scheduled appointments, and ensured efficient check-in/check-out processes for all clients.
Study Operations Assistant
Altasciences
09.2022 - 03.2024
- Managed day-to-day department operations with effective workflow coordination.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Monitored safety events during clinical trials by promptly reporting adverse events and implementing corrective action plans as needed.
- Facilitated efficient organization of study-related documents through meticulous record-keeping practices.
Education
High School Diploma -
Olathe South High School
05-2019
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Empathy and patience
- Escalation handling
- Problem-solving
Timeline
Study Support Specialist
Altasciences
03.2024 - Current
Study Operations Assistant
Altasciences
09.2022 - 03.2024
Lead Spa Coordinator
Sunlighten Day Spa
04.2021 - 07.2024
High School Diploma -
Olathe South High School
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