Kendall White
San Diego,CA
Summary
Reliable and motivated young professional wanting to get into the business and marketing industry. Eager to gain more education and experience in the marketing space to be able to become successful with high-performing organizations. Experience in working in a team to achieve ultimate customer and company satisfaction. Quick-learner who is committed to improvement and team success.
Overview
3
3
years of professional experience
Work History
Server
Islands Restaurants
07.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Associate
University Of Hawaii At Manoa
11.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
Hostess
Islands Restaurants
11.2020 - 06.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Education
Business Administration
San Diego Mesa College
San Diego, CA05.2024
High School Diploma -
Poway High School
Poway, CA06.2022
Skills
- Communication
- Teamwork
- Working in Fast-Paced Environments
- Guest Satisfaction
- Warm and Friendly
- Work Ethic
Timeline
Customer Service Associate
University Of Hawaii At Manoa
11.2022 - 01.2023
Server
Islands Restaurants
07.2021 - Current
Hostess
Islands Restaurants
11.2020 - 06.2021
Business Administration
San Diego Mesa College
High School Diploma -
Poway High School
Similar Profiles
Erik ReyesErik Reyes
Dishwasher at Islands RestaurantsDishwasher at Islands Restaurants
Gabriel RumseyGabriel Rumsey
SERVER/BARTENDER at Islands RestaurantsSERVER/BARTENDER at Islands Restaurants
Ava DambraAva Dambra
Restaurant Hostess at Islands RestaurantsRestaurant Hostess at Islands Restaurants
Sara YorkSara York
Server at Islands RestaurantsServer at Islands Restaurants
Phoebe NguyenPhoebe Nguyen
Test Engineer / Electrical Engineer 2 at Raytheon Missiles and DefenseTest Engineer / Electrical Engineer 2 at Raytheon Missiles and Defense