Summary
Overview
Work History
Education
Skills
Fitness
Travel
Timeline
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Kendel Crupi

Kendel Crupi

Summary

I enhanced patient care and streamlined operations at Allina Health. Adept at leveraging skills in Epic software EHR systems and exceptional customer service. My background includes a proven track record in improving workflow efficiency showcasing strong organizational skills and a commitment to excellence in fast-paced environments. Professional well-versed in communication and team building, and cheerful during each patient interaction to improve satisfaction ratings and patient retention.

Overview

7
7
years of professional experience

Work History

Pharmacist Assistant

Allina Health
06.2023 - Current
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
  • Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
  • Developed strong relationships with patients and healthcare providers through clear communication and empathy.
  • Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
  • Promoted company-wide adherence to best practices in EHR management by emphasizing the importance of accurate and timely data entry within Epic systems.

Server

The Anoka Hardware Store
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Hostess /Restaurant Server

Hillside Fish House
06.2022 - 11.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Warehouse Associate

WinCraft
09.2021 - 05.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Apparel Associate

Dicks Sporting Goods
10.2017 - 08.2020
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
  • Used POS system to process sales, returns and exchanges.
  • Selected, recommended and located merchandise based on customer needs and desires.

Education

Bachelor of Science - Clinical Exercise Science

Winona State University
Winona, MN
05.2024

Skills

  • Microsoft word
  • Excel
  • Epic software EHR systems
  • Patient care
  • Handling Medical records
  • Organizational skills
  • Keyboarding skills
  • Critical thinking and problem-solving skills
  • Customer Service and Communication Skills
  • Teamwork
  • Public relations

Fitness

Maintain healthy lifestyle through prioritizing a diet and workout program's.

Travel

I enjoy traveling and have a goal to experience different cultures around the world.

Timeline

Pharmacist Assistant

Allina Health
06.2023 - Current

Server

The Anoka Hardware Store
06.2023 - Current

Hostess /Restaurant Server

Hillside Fish House
06.2022 - 11.2022

Warehouse Associate

WinCraft
09.2021 - 05.2023

Apparel Associate

Dicks Sporting Goods
10.2017 - 08.2020

Bachelor of Science - Clinical Exercise Science

Winona State University

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Kendel Crupi