Kendell Smith
River Falls,WI
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Able to take customer reported issues and fix any problem given through trouble shooting and proper quality assurance. Consistently beneficial to all technical operations and technological procedures.
Overview
9
9
years of professional experience
Work History
IT Technician
Trafera
Saint Paul, MN
08.2021 - Current
- Diagnose and repair devices sent in from schools across the country
- Replace any damaged hardware, install and activate windows, install custom images if the school requires it, serialize Chromebook devices, shim OEM motherboards, secure erase and shim refurbished motherboards.
- Performed maintenance tasks on PCs, networks and mobile devices.
Operator
Phillips Medisize
Hudson, WI
06.2019 - 09.2021
- Inspect parts for good quality
- Clip or trim parts per work order instructions
- Use SAP system for labels and tracking order progress.
- Efficiently read and interpreted blueprints.
- Fed raw materials into machines.
Crew Member
SMITH BUILDERS
Minneapolis, MN
02.2019 - 09.2019
- Part of a team building houses from ground up excluding concrete work.
Customer Service Manager
Walmart
Hudson, WI
09.2016 - 02.2019
- Help assist and direct customers
- Supervise 10+ associates and coordinate breaks
- Handle large amounts of money and process deposits
- Assist in the hiring and firing process
- Have a extensive comprehension of item location and product availability
- Implement all policies and procedures.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Representative
Renewal by Andersen
Roseville, MN
05.2016 - 09.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Auto technician
Fleet Farm
Hudson, WI
11.2015 - 06.2016
- Tested vehicle components and systems to identify issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
Shift manager
McDonald's
Roberts, WI
02.2014 - 11.2015
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Assistant Manager
Dollar Tree
New Richmond, WI
06.2013 - 03.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
High School Diploma -
St. Croix Central
Hammond, WI06.2012
No Degree - Google Front Desk IT Support
Coursera
Online07.2021
Skills
- CSS
- JavaScript
- HTML
- Operating Systems
- Microsoft Windows
- Network Support
- Active Directory
- Windows
- PowerShell
- System Administration
- Friendly and Patient
- Software Evaluation
- Highly Professional
- Verbal and Written Communication
Timeline
IT Technician
Trafera
08.2021 - Current
Operator
Phillips Medisize
06.2019 - 09.2021
Crew Member
SMITH BUILDERS
02.2019 - 09.2019
Customer Service Manager
Walmart
09.2016 - 02.2019
Sales Representative
Renewal by Andersen
05.2016 - 09.2016
Auto technician
Fleet Farm
11.2015 - 06.2016
Shift manager
McDonald's
02.2014 - 11.2015
Assistant Manager
Dollar Tree
06.2013 - 03.2014
High School Diploma -
St. Croix Central
No Degree - Google Front Desk IT Support
Coursera
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