KENDELL TAFT
OKC,OK
Summary
Hard-working professional with 12.5+ years of experience and a proven knowledge of conflict resolution, customer needs assessment, and service benchmarks. Aiming to leverage my skills to successfully fill the Service Director or Advisor role at your company.
Overview
16
16
years of professional experience
Work History
Service Director
Bob Howard Hyundai
Oklahoma
12.2023 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels. Making sure KSI was met
Service Director
RIVERGATE KIA
Nashville, TN
01.2021 - 12.2023
- Performed daily accounting closing and balancing procedures.
- Managed office and shop personnel and daily operations.
- Served as primary communications interface to customers, before, during and after service.
- Presented best solution to properly repair customer's vehicle.
- Directed smooth, orderly and organized operation of store.
- Handled customer complaints tactfully, promptly and with concern for customer.
- Carried out sales functions within established budget.
- Provided technical coordination of vendors and suppliers.
- Managed own time on daily basis with little supervision.
- Prepared professionally written technical reports for design and construction phase services.
- Participated in employee recruitment and conducted interviews for hiring process.
- Showed positive and professional attitude and strong customer service skills.
- Worked directly with senior management to establish long and short term goals.
- Communicated with team members and customers in professional and courteous manner.
- Supervised operations, directing sub-contractors and maintaining material inventory.
- Maintained consistent communication with assigned Technicians.
- Maintained flexibility while navigating innovation and organizational change.
- Supervised and provided general direction to employees.
- Planned, monitored and evaluated job performance and conduct performance appraisals.
Service Manager
EDMOND HYUNDAI
Edmond, OK
02.2016 - 01.2021
- Directed, coordinated, and participated in performing customer service activities as dictated by workload.
- Insured that all work is performed to proper specifications.
- Assisted other employees as needed.
- Directly supervised 10-15 employees.
- Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Held top CSI in the South Central region.
- Served as primary communications interface to customers, before, during and after service.
- Directed smooth, orderly and organized operation of store.
- Performed daily accounting closing and balancing procedures.
- Handled customer complaints tactfully, promptly and with concern for customer.
- Presented best solution to properly repair customer's vehicle.
- Managed office and shop personnel and daily operations.
Service Advisor
HUDIGURG TOYOTA
Midwest City, OK
05.2015 - 02.2016
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recommended and helped customers select merchandise based on their needs.
- Selling manufacture's warranty and preventative maintenance.
Service Advisor
AUTOMAX HYUNDAI
Del City, OK
05.2010 - 05.2015
- Led 8 full time employees.
- Sold manufacturer's warranty and preventative maintenance, keeping customers informed of progress of vehicle at all times, dispatching workflow through the shop, and taking care of customer satisfaction reports.
- I also recommended and helped customers select merchandise based on their needs.
- Informed customers about sales and promotions in a friendly and engaging manner.
Automotive Detailer
BOB MOORE CADILLAC
Edmond, OK
01.2009 - 04.2010
Education
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Langston University
Langston, OKHigh School Diploma - General Education
Westmoore Highschool
Moore, OK05.2010
Skills
- CRM Software
- Excel Software
- Salesforce
- Business Strategies
- Management
- Customer Satisfaction
- Customer Feedback
- Customer Development
- Budget Projections
Timeline
Service Director
Bob Howard Hyundai
12.2023 - Current
Service Director
RIVERGATE KIA
01.2021 - 12.2023
Service Manager
EDMOND HYUNDAI
02.2016 - 01.2021
Service Advisor
HUDIGURG TOYOTA
05.2015 - 02.2016
Service Advisor
AUTOMAX HYUNDAI
05.2010 - 05.2015
Automotive Detailer
BOB MOORE CADILLAC
01.2009 - 04.2010
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Langston University
High School Diploma - General Education
Westmoore Highschool