Damian Williams
Jeffrey Allen Inc.
Miramar
17
years of professional experience
Results-driven Senior Foreman and Service Director with 10+ years of experience in construction and service operations, specializing in team leadership, project coordination, and process improvement. Proven ability to manage crews, optimize workflows, and deliver projects safely, on time, and within budget. Skilled in operational planning, training development, quality control, and customer satisfaction improvement. Recognized for strong problem-solving, performance management, and maintaining high safety and service standards.
Experienced with managing diverse service operations and leading high-performing teams. Utilizes strategic planning and process optimization to enhance service quality and client satisfaction. Track record of fostering collaborative environments and driving continuous improvement initiatives.
Work History
Service Director
11 Years 11 Months- Direct multi-location Service Department operations, leading Service Managers and technicians to improve efficiency, service quality, and profitability.
- Led recruiting, interviewing, onboarding, and technical training programs for service personnel across all locations to enhance team capability.
- Collaborate with executive leadership to implement workflow improvements, staffing strategies, equipment investments, and operational process enhancements.
- Build strong customer relationships through service follow-ups, maintenance contract support, and fleet account management, identifying opportunities for upselling and retention.
- Serve as the primary liaison with manufacturers, vendors, and large fleet clients for technical support, escalated service issues, and product guidance.
- Built strong customer relationships through service follow-ups, maintenance contract support, and fleet account management to identify upselling and retention opportunities.
- Standardize service billing procedures, labor rates, and operational policies company-wide to improve consistency and profitability.
- Managed warranty claim processing and vendor negotiations to enhance cost recovery and optimize supplier pricing through multi-store purchasing leverage.
- Conduct operational audits of service departments, work orders, service invoices, and vehicle inventory to ensure compliance with company standards and policies.
- Provide technical support and operational guidance to Service Managers and technicians across all locations.
Service Technician
2 Years 4 Months- Diagnosed, maintained, and repaired gas and electric golf carts, ensuring safe and reliable operation for users.
- Interpreted technical diagrams, engineering drawings, and service documentation to accurately complete repairs and maintenance procedures.
- Reviewed maintenance documentation and service requirements to ensure accurate completion of repair tasks.
- Maintained detailed service records, maintenance logs, and work orders to track repair activities and equipment history.
- Reviewed maintenance documentation and service requirements to ensure timely and accurate repair task completion.
- Provided customer service to commercial and retail clients, addressing service concerns to enhance satisfaction and build lasting relationships.
- Assisted in maintaining shop organization, safety standards, and equipment readiness.
Construction Foreman
2 Years 10 Months- Supervised and coordinated construction crews and subcontractors across multiple phases of projects, ensuring quality workmanship and on-time completion.
- Developed work schedules, delegated tasks, and monitored project progress to maintain timelines and control costs.
- Managed material procurement, vendor relationships, and inventory control to maintain adequate supply levels and reduce project delays.
- Inspected job sites to ensure compliance with safety regulations, company policies, and quality control standards.
- Managed material procurement and vendor relationships to ensure timely supply delivery and minimize project delays.
- Maintained detailed project documentation to support oversight and facilitate communication among stakeholders.
- Resolved workplace conflicts and performance issues, promoting productivity and maintaining a positive work environment.
- Assisted with budget planning and labor cost analysis to inform decision-making and enhance project efficiency.
- Executed hands-on construction tasks including carpentry, drywall, demolition, and painting to support project completion.
Education
High School Diploma
Skills
Microsoft Word
Outlook
Excel
PowerPoint
Adobe Acrobat Professional
SharePoint
CRM Software
Logistics Management
and Dropbox.
Performance Coaching
Team management
Team leadership
Technical support
Training and mentoring
Staff development
Microsoft Word
Outlook
Excel
PowerPoint
Adobe Acrobat Professional
SharePoint
CRM Software
Shipment Tracking
and Dropbox
Accomplishments
- Successfully recruited and trained 15 new customer service representatives.
- Won Service award in 2022.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Service Director
Jeffrey Allen Inc.
11.2014 - CurrentRead More
Service Technician
Sunshine Golf Car
07.2012 - 11.2014Read More
Construction Foreman
Kingston Municipal
07.2009 - 05.2012Read More
Calabar High School
High School Diploma
Read More