Kendi Brigham
Danville,IL
Summary
Dynamic and results-driven professional with extensive experience at Golden Nugget Casino as a Waitress. Expert in salesmanship and customer service, I developed impactful training materials and enhanced team performance. Proven ability to handle cash efficiently while maintaining high standards of service quality and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Waitress Trainer
Golden Nugget Casino
02.2025 - 01.2026
- Trained new staff on menu knowledge and service protocols.
- Developed training materials to enhance onboarding processes for waitstaff.
- Conducted performance evaluations to assess waiter skills and service quality.
- Implemented feedback sessions to improve team communication and morale.
- Led workshops focusing on customer service excellence and upselling techniques.
Online Grocery Associate
Walmart
Danville, IL
04.2023 - 12.2024
- Assisted customers with online grocery orders, ensuring accurate selection and timely fulfillment.
- Collaborated with team members to optimize inventory management processes for improved efficiency.
- Operated electronic order picking systems to streamline order retrieval and reduce errors.
- Trained new associates on operational procedures and best practices for online grocery fulfillment.
- Monitored product quality and freshness, addressing issues proactively to maintain customer satisfaction.
Education
Science
Danville Area Community College
Danville, ILSkills
- Patience and tact
- Memory retention
- Salesmanship
- Cash handling
Timeline
Waitress Trainer
Golden Nugget Casino
02.2025 - 01.2026
Online Grocery Associate
Walmart
04.2023 - 12.2024
Science
Danville Area Community College