Summary
Overview
Work History
Education
Skills
Timeline
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Kendine Bryan

Stone Mountain,GA

Summary

Dedicated customer service professional dedicated to delivering exceptional service by resolving inquiries and complaints swiftly. Proven ability to train staff, enhance team performance, and leverage CRM systems for improved customer relationship management, contributing to a consistently positive customer experience.

Overview

5
5
years of professional experience

Work History

Food Service Worker

Emory Healthcare
09.2024 - Current
  • Trained new staff on food service procedures and best practices to enhance team performance.
  • Executed multiple tasks within food service operations to support smooth workflow.
  • Followed staff performance and service standards to ensure consistent, positive customer experiences.
  • Greeted customers upon arrival in the dining area.
  • Acquired new skills to support team and further accommodate customer needs.

Customer Service Representative

IBEX Global
08.2021 - 11.2023
  • Resolved customer complaints efficiently, ensuring timely resolutions that improved customer satisfaction.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Utilized strong communication skills to effectively address product and consumer complaints, fostering positive customer relationships.
  • Answered customer inquiries, delivering accurate information on products and services to enhance customer understanding.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Collaborated with team members to enhance service delivery.
  • Utilized CRM software to track customer interactions effectively.

Education

High School Diploma -

Kingston Technical High School
Kingston, Jamaica
08-2021

Skills

  • Customer Service
  • Problem resolution
  • Time management
  • Administrative Support
  • Effective communication
  • Relationship management
  • Microsoft
  • Adaptive learning

Timeline

Food Service Worker

Emory Healthcare
09.2024 - Current

Customer Service Representative

IBEX Global
08.2021 - 11.2023

High School Diploma -

Kingston Technical High School