Kendra Andrea
Honolulu,Hawaii
Overview
7
7
years of professional experience
Work History
Manager
HeartMoon Bar and Lounge
Honolulu, HI
01.2023 - Current
- Staff Management: Recruited, trained, and supervised a team of bartenders and servers, ensuring adherence to service standards and promoting a positive team environment.
- Inventory Control: Managed and tracked bar inventory, ordering supplies as necessary, and minimizing waste through efficient stock control. Conducted regular inventory counts and audits.
- Customer Service Excellence: Delivered exceptional customer service, handling complaints, ensuring guest satisfaction, and maintaining a welcoming atmosphere.
- Financial Management: Oversaw daily financial operations, including cash handling, sales tracking, budgeting, and maximizing bar profitability through cost management and effective pricing strategies.
- Regulatory Compliance: Ensured compliance with local, state, and federal laws, including responsible alcohol service, maintaining appropriate licenses, and adhering to health and safety regulations.
- Menu Creation and Specials: Developed and updated drink menus, created new cocktails, and introduced special promotions to attract and retain customers
- Facility Cleanliness and Safety: Ensured that the bar area, storage spaces, and kitchen areas met cleanliness and safety standards, following health and safety guidelines.
- Event Planning and Promotion: Organized special events, happy hours, and themed nights to increase patronage and brand visibility. Collaborated with marketing for promotional activities
- .• Supplier Relations: Managed relationships with suppliers, negotiated pricing, and ordered bar stock to ensure availability of top-quality products.
- • Problem Solving: Addressed customer concerns and operational issues promptly, maintaining a high standard of service and resolving conflicts effectively.
Server
El Charro Mexican Restaurant
Honolulu
04.2018 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Busser
Roy’s Waikiki
Honolulu
01.2020 - 03.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Education
High School Diploma -
St. Joseph’s Catholic Academy
Kenosha, WI01.2017
Skills
- Maintain store and work-space cleanliness
- Effectively handle cash register
- Positive attitude
- Ability to handle stress
- Effectively communicate
- Respectful to customer and co-workers
- Ability to multi-task
Timeline
Manager
HeartMoon Bar and Lounge
01.2023 - Current
Restaurant Busser
Roy’s Waikiki
01.2020 - 03.2020
Server
El Charro Mexican Restaurant
04.2018 - 01.2023
High School Diploma -
St. Joseph’s Catholic Academy