Kendra Beard
Columbus,OH
Summary
Compassionate Direct Support Professional with expertise in client support, behavioral management, and first aid. Committed to enhancing client independence and safety through effective communication and collaboration.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Dynamic Home Health Services
Columbus, OH
04.2022 - Current
- Provided personal care and support to individuals with disabilities, ensuring comfort and safety.
- Assisted clients in daily living activities, promoting independence and enhancing quality of life.
- Collaborated with healthcare professionals to develop and implement individualized care plans.
- Trained and mentored new staff on best practices in client interaction and care techniques.
- Monitored client progress and reported changes to families and healthcare teams effectively.
- Maintained clean, safe, and well-organized patient environment.
Distribution Specialist
Essilor of America
Columbus, OH
07.2021 - Current
- Coordinated logistics to optimize distribution processes and enhance delivery efficiency.
- Managed inventory levels, ensuring accuracy and timely replenishment of stock.
- Collaborated with cross-functional teams to implement best practices in order fulfillment.
- Trained new team members on safety protocols and operational procedures.
Shift Manager
Burger King
Columbus, OH
02.2018 - 04.2021
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on efficient food preparation and customer service techniques.
- Implemented scheduling strategies to optimize labor costs and enhance staff productivity.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Resolved customer complaints swiftly, enhancing overall dining experience and satisfaction ratings.
- Developed training materials that streamlined onboarding process for new employees.
- Led initiatives to maintain compliance with health and safety regulations within the restaurant environment.
Patient Care Technician
Select Medical
Columbus, OH
04.2013 - 07.2015
- Assisted in patient monitoring and care, ensuring adherence to safety protocols and standards.
- Provided support during medical procedures, enhancing patient comfort and minimizing anxiety.
- Collaborated with nursing staff to implement individualized care plans for diverse patient needs.
- Trained new team members on equipment usage and operational procedures, fostering a knowledgeable workforce.
Customer Support Specialist
Check Exchange
Springfield, OH
03.1998 - 2013
- Resolved customer inquiries via phone, email, and chat to enhance user satisfaction.
- Collaborated with team members to streamline support processes and improve response times.
- Documented customer interactions and feedback in CRM systems for future reference and analysis.
- Assisted customers in navigating products and services, ensuring optimal usage and understanding.
- Analyzed common customer issues to develop FAQs and troubleshooting guides for efficiency.
- Implemented feedback loops to gather insights for continuous improvement of support practices.
Education
Bachelor of Science - Business Administration And Management
Columbus State Community College
Columbus, OH2030
Associate of Arts - Cosmetology
Continental Beauty School
Springfield, OH02-1995
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Client documentation
Certification
- NCPCT - Patient Care Technician
- DCA - Direct Care Aide
Languages
Spanish
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Direct Support Professional
Dynamic Home Health Services
04.2022 - Current
Distribution Specialist
Essilor of America
07.2021 - Current
Shift Manager
Burger King
02.2018 - 04.2021
Patient Care Technician
Select Medical
04.2013 - 07.2015
Customer Support Specialist
Check Exchange
03.1998 - 2013
Bachelor of Science - Business Administration And Management
Columbus State Community College
Associate of Arts - Cosmetology
Continental Beauty School