Kendra Blankenship
Plainfield,IN
Summary
Versatile and results-oriented operations professional with a strong background in regional management, project oversight, and cross-functional team leadership across janitorial, security, and industrial sectors. Proven track record in managing large teams, streamlining multi-site operations, and delivering consistent service excellence. Skilled in aligning operational strategy with business goals while maintaining compliance with safety and regulatory standards. Committed to driving efficiency, upholding service standards, and fostering a culture of accountability and performance.
Overview
12
12
years of professional experience
Work History
Regional Operations Manager
ABM Industries
08.2022 - 08.2025
- Oversaw daily operations across multiple commercial and industrial sites, managing a workforce of 250+ employees while ensuring consistent service delivery and compliance with safety and quality standards.
- Led the implementation and tracking of Key Performance Indicators across all sites, improving operational efficiency and client satisfaction through data-driven decisions.
- Developed and executed strategic action plans that resulted in a 20% improvement in site performance metrics, including cleanliness audits, response time, and customer feedback scores.
- Collaborated closely with local site managers, regional leadership, and client representatives to align service delivery with contractual obligations and evolving client needs.
Project Manager
ABM Industries
02.2021 - 08.2022
- Managed day-to-day janitorial operations across two, 1.2 million square foot facilities, overseeing a team of 70+ employees, including supervisors, custodians, and specialized cleaning staff.
- Directed the recruitment, onboarding, and training of all site personnel, ensuring rapid integration into operations and consistent adherence to safety and quality standards.
- Established and enforced standard operating procedures (SOPs) tailored to client expectations, resulting in a significant increase in inspection scores and customer satisfaction.
- Collaborated with cross-functional teams, including HR, procurement, and regional leadership, to support workforce planning, supply chain needs, and operational improvements.
Account Manager
G4S Secure Solutions
04.2018 - 05.2019
- Created and delivered safety and security training programs, educating clients and their staff on fire prevention, emergency response, and workplace safety.
- Developed and implemented safety and security strategies, aligning with corporate objectives to enhance operational efficiency and reduce risk exposure.
- Monitored and enforced compliance with OSHA, NFPA, and site-specific security standards, reducing incident risk and enhancing overall safety culture.
- Coordinated and supported ISO 14001 third-party audits, ensuring security operations were in full compliance with environmental management standards, and driving continuous improvement in sustainability and safety practices across client accounts.
Fire Prevention Manager
G4S Secure Solutions
12.2013 - 04.2018
- Conducted risk assessments for a 3.8 million square foot manufacturing facility, to identify potential fire hazards, creating strategies to mitigate risks and improve overall safety protocols.
- Contributing author of the company emergency response plan.
- Served as the primary liaison with local fire departments and emergency services, facilitating coordinated response planning and annual site walkthroughs.
- Investigated fire incidents to identify root causes, developing corrective actions to prevent recurrence and improve workplace safety.
Education
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH07-2021
Bachelor of Arts - Psychology
University of Indianapolis
Indianapolis, IN12-2013
Certificate - 30-hour Outreach For The Construction Industry
Occupational Safety And Health Administration
03-2025
Timeline
Regional Operations Manager
ABM Industries
08.2022 - 08.2025
Project Manager
ABM Industries
02.2021 - 08.2022
Account Manager
G4S Secure Solutions
04.2018 - 05.2019
Fire Prevention Manager
G4S Secure Solutions
12.2013 - 04.2018
MBA - Business Administration
Southern New Hampshire University
Bachelor of Arts - Psychology
University of Indianapolis
Certificate - 30-hour Outreach For The Construction Industry
Occupational Safety And Health Administration
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