Kendra Chaffee
Dallas,GA
Summary
Customer-focused healthcare and administrative professional with experience in patient coordination, scheduling, customer engagement, and fast-paced operations support. Skilled in communication, relationship management, appointment coordination, and delivering high-quality service experiences in high-volume environments. Proven ability to multitask, manage competing priorities, and support organizational growth through strong follow-through, professionalism, and teamwork.
Overview
12
12
years of professional experience
Work History
Northside Hospital, MD Now Urgent Care, University of Michigan Hospital, IHA Livingston Pediatrics
- Provided patient support, administrative assistance, and coordination in healthcare environments
- Managed documentation, patient communication, and appointment workflows
- Collaborated with healthcare teams to support efficient patient care delivery
Administrative Care Coordinator
Kaiser Permanente
01.2026 - Current
- Coordinate MRI scheduling and follow-up appointments within a high-volume healthcare environment
- Communicate directly with patients regarding appointment scheduling, preparation, and care coordination
- Facilitate communication between physicians and specialists to support continuity of care and efficient workflow management
- Manage administrative tasks while balancing multiple competing priorities in a fast-paced setting
- Support positive patient experiences through professional communication, organization, and timely follow-up
- Maintain accurate scheduling records and documentation within electronic medical systems
- Assist with operational coordination and cross-department collaboration to improve efficiency and workflow
Medical Assistant (Travel Contract)
AMN Healthcare
01.2022 - 01.2023
- Scheduled appointments and coordinated patient communication in busy clinical settings
- Managed patient intake, records, and administrative documentation
- Supported workflow efficiency by coordinating communication between providers, pharmacies, and patients
- Delivered high-quality customer service while multitasking in fast-paced healthcare environments
Assistant Manager
Auntie Anne’s
01.2014 - 01.2017
- Maintained high standards of customer service during high-volume operations
- Assisted with employee scheduling, inventory management, and daily operations
- Resolved customer concerns professionally and efficiently
- Supported team coordination and workflow management to ensure smooth operations
Education
Bachelor of Science - Business Administration
Western Governors University (WGU)
10-2026
Healthcare Program
Ross Medical Education Center
Brighton, MI01-2018
GED - undefined
Washtenaw Community College
Ann Arbor, MI01-2016
Skills
- Customer Engagement & Relationship Building
- Scheduling & Appointment Coordination
- Administrative Support
- Patient & Client Relations
- Communication & Follow-Up
- Workflow Coordination
- Multitasking in Fast-Paced Environments
- Conflict Resolution
- Team Collaboration
- Electronic Documentation Systems
- Time Management
- Microsoft Office & Scheduling Systems
Timeline
Administrative Care Coordinator
Kaiser Permanente
01.2026 - Current
Medical Assistant (Travel Contract)
AMN Healthcare
01.2022 - 01.2023
Assistant Manager
Auntie Anne’s
01.2014 - 01.2017
Northside Hospital, MD Now Urgent Care, University of Michigan Hospital, IHA Livingston Pediatrics
Healthcare Program
Ross Medical Education Center
GED - undefined
Washtenaw Community College
Bachelor of Science - Business Administration
Western Governors University (WGU)