Kendra Cloe
Watertown,NY
Summary
Efficient administrative professional with extensive experience in fast-paced office environments. Skilled in customer service, travel coordination, and file management, delivering high-quality results. Detail-oriented with strong organizational skills, managing multiple projects while ensuring accuracy. Focused on improving office efficiency and facilitating effective communication.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/Preschool Aide
The Arc Jefferson-St. Lawrence
Watertown, NY
09.2024 - Current
- Managed calendars, scheduled meetings, and coordinated appointments for staff and service programs.
- Prepared correspondence, reports, and forms with strong attention to accuracy and confidentiality.
- Maintained electronic and paper filing systems for client, staff, and administrative records.
- Answered phones, routed messages, and provided courteous front-desk support to visitors and callers.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported preschool special education teachers with daily classroom routines and individualized student assistance.
- Supported students'' emotional well-being by providing compassionate care and understanding in a nurturing educational setting.
- Fostered a positive learning environment for young children with special needs by embracing diversity, encouraging self-expression, and celebrating success.
- Monitored student behavior and implemented positive intervention strategies to maintain a safe learning environment.
Executive Assistant
The Arc Jefferson-St. Lawrence
Watertown, NY
06.2024 - Current
- Coordinated board, leadership, and stakeholder meetings, including agendas, materials, and minutes.
- Prepared confidential correspondence, reports, and presentations for executive review and distribution.
- Managed executive calendars, prioritizing meetings, deadlines, and competing administrative requests.
- Organized travel arrangements, itineraries, and expense documentation for leadership activities.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Medical Assistant/Insurance Verification Specialist
Samaritan Orthopedics
Watertown, NY
08.2022 - Current
- Facilitated patient rooming to streamline workflow and enhance patient experience
- Verifying insurance authorizations
- Verified insurance and obtained authorizations for patient procedures, ensuring timely access to care
- Contact person for VA/HSRM access
- Managed incoming phone calls by directing inquiries to appropriate personnel
- Knowledge in CPT/HCPCs codes
- Room patients
- Constructed comprehensive patient charts to support accurate record-keeping
- Schedule patients
- Answer phones
- Work with MEDENT
- Oversaw the tracking of referrals to enhance patient management and continuity of care
- Managed tracking of occupational and physical therapy referrals to streamline patient access
- Executed fax transmissions to share important medical documents with healthcare providers
- Facilitated document transfer between departments to ensure efficient information flow
- Tracking referrals
- Tracking OT/PT referrals
- Served as contact person for VA/HSRM access, coordinating necessary information for patient eligibility
- Work with Meditec
- Pulling patient information into charts
- Verifying patient information
- Access to the OR schedule, to see when certain procedures are scheduled.
Administrative Assistant
Pediatric Associates
Watertown, NY
09.2021 - 08.2022
- Handled phone inquiries and directed calls
- Welcomed patients to ensure a friendly atmosphere
- Schedule patient appointments
- Create new patient charts
- Tracked patient referrals to ensure timely follow-up and care continuity
- Track patient referrals
- Distributed triage information for patient assessment
- Scheduled patient appointments to optimize clinic workflow and patient access
Medical Assistant/Scribe
Meade Optical
Watertown, NY
10.2012 - 02.2020
- Provided support as certified paraoptometric to enhance patient care.
- Executed written and oral instructions
- Utilized RevolutionEHR software for patient management and record keeping.
- Code exams for billing
- Educated patients on various eye diseases to enhance understanding and care
- Performed coding of exams for accurate billing and reimbursement
- Applied ICD-10 coding for accurate medical billing.
Education
High School Diploma -
Sackets Harbor Central
Sackets HarborLiberal Arts
Jefferson Community College
Watertown, NYSkills
- Schedule & calendar planning
- Office administration
- Data entry
- Diagnosis code lookup
- Client engagement
- Executive support
- Administrative support
- Child development support
- Special education support
- Fast-paced adaptability
- Effective communication
- Teamwork orientation
- Problem-solving
- Continuous learning mindset
- HIPAA compliance
Timeline
Administrative Assistant/Preschool Aide
The Arc Jefferson-St. Lawrence
09.2024 - Current
Executive Assistant
The Arc Jefferson-St. Lawrence
06.2024 - Current
Medical Assistant/Insurance Verification Specialist
Samaritan Orthopedics
08.2022 - Current
Administrative Assistant
Pediatric Associates
09.2021 - 08.2022
Medical Assistant/Scribe
Meade Optical
10.2012 - 02.2020
High School Diploma -
Sackets Harbor Central
Liberal Arts
Jefferson Community College