KENDRA COPELAND
Atlanta,GA
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Engineering Support and Service Satisfaction. Highly valued and respected for expertise and keen insight in following policy, developing and implementing strategic plans, and obtaining desired results. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and leadership.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SBM Cleaning Services
09.2022 - Current
- Exemplified exceptional customer service consistently.
- Worked to resolve any issues/concerns in order to retain loyal business
- Responsible for insurance verification, including commercial, government, state, workers compensation and auto insurance
- Exercised independent judgment and decision-making authority
- Quality checked all offices/rooms for accuracy and data integrity
- Effectively communicated with the nursing staff in order to provide efficient service to patients
Field Operator
Kett Engineering
03.2018 - Current
- Responsible for the programming of autonomous cars
- Schedule on-site inspections according to established calendars
- Display the ability to read, understand and follow detailed work instructions
- Ensure test vehicles are prepared, configured and available for testing
- Support advanced issues of troubleshooting before, during and after testing
- Configure software on vehicle systems, communicating clearly with drivers and operators to resolve issues
- Meet/exceed all key performance metrics as established
Education
High School Diploma -
Carvery High School
Skills
- Microsoft Office
- Programming
- Documentation Management
- Inspections
- Data Entry
- Software Documentation
- Communication Skills
- Conflict Resolution
- Time Management
- Training & Development
- Troubleshooting
- Quality Assurance
- Critical Thinker
- Attention to Detail
- Process Improvement
- Strategic Planning
- Leadership
- Reports/Documentation
- Result Execution
- Problem Solving
- Team Support
- Key Performance Metrics
- Field Operator
Timeline
Customer Service Representative
SBM Cleaning Services
09.2022 - Current
Field Operator
Kett Engineering
03.2018 - Current
High School Diploma -
Carvery High School
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