Kendra Cropps
Salisbury,NC
Summary
Dynamic and results-driven Operations Manager with extensive experience in optimizing processes, reducing costs, and enhancing productivity. Proven track record as a decisive leader and team builder skilled in change management and process improvement. Leverages deep industry insights to identify growth opportunities and drive business expansion.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Fresh Sourcing Operations Manager
ADUSA
Salisbury, NC
04.2024 - Current
- Led operations team, providing training and support to consistently meet and exceed company objectives.
- Developed and implemented robust operational procedures, enhancing quality standards and operational efficiency.
- Monitored team performance and customer service metrics, driving continuous improvement initiatives.
- Spearheaded cross-functional problem-solving teams for process improvements and successful new product launches.
Global Sourcing Manager
ADUSA
Salisbury, NC
06.2015 - 04.2024
- Formulated and executed a comprehensive global sourcing strategy, achieving significant cost reductions and improved supplier efficiency.
- Negotiated favorable contracts with international suppliers, ensuring competitive pricing and optimal terms.
- Identified and leveraged market opportunities through proactive supplier outreach and strategic networking.
- Created detailed project reports for senior management, summarizing key findings and recommendations.
- Coordinated logistics for global sourcing, including freight forwarding and customs clearance, to streamline operations.
- Trained new team members on global sourcing policies and best practices, enhancing team effectiveness.
- Monitored shipment progress using transportation management software, ensuring timely delivery and resolution of issues.
Category Analyst
Delhaize America, Food Lion & Hannaford Brands
Salisbury, NC
02.2012 - 06.2015
- Collaborated with merchandising and pricing teams to align promotional plans with margin targets, achieving strategic objectives.
- Utilized Nielsen and DSS data to analyze category trends and inform strategic decisions.
- Partnered with the shelf management team to develop planograms that support overarching banner strategies.
- Negotiated vendor allowances and ensured compliance with promotional strategies, enhancing shelf presentation and sales.
Stabilization Team Analyst
Delhaize America
Salisbury, NC
12.2010 - 02.2012
- Facilitated comprehensive process reviews across multiple departments, identifying and resolving inefficiencies.
- Conducted root cause and gap analyses, leading to actionable recommendations for process improvements.
- Developed and documented business processes using VISIO, establishing clear guidelines for best practices.
- Supported training initiatives with well-documented materials and effective delivery methods.
Competitive Position - Category Analyst
Delhaize America, Food Lion
Salisbury, NC
02.2007 - 12.2010
- Managed Promotion and Pricing Strategy Analysts to achieve budget targets while adhering to category strategy.
- Negotiated cost and funding arrangements with DSD vendors, optimizing financial performance.
- Executed strategic promotional plans, resulting in a $1.4M increase in sales and $2.7M in net profitability in 2010.
- Led successful vendor conversations to transition the category to an Everyday Low Cost (EDLC) program, enhancing competitive positioning.
- Created a comprehensive Pricing Analyst Standard Practice and Training manual to ensure consistency and efficiency.
Store Manager
Sterling Jewelers Inc.
Salisbury, NC
08.2002 - 02.2007
- Achieved and exceeded sales plans and budgets through strategic management of P&L, payroll, and inventory.
- Accountable for associate performance, fostering a results-oriented culture aligned with company and district goals.
- Provided career development and training for 18 associates, enhancing team capabilities and morale.
Education
Bachelor of Science - Business
Catawba College
Salisbury, NC05-2016
Skills
- Leadership and Team Management
- Operations Management
- Strategic Planning
- Analytical Skills
- Project Management
- Communication Skills
- Financial Acumen
- Customer Focus
- Technical Proficiency
Certification
- FDA: Foreign Supplier Verification Program PCQI Certified May 2019
- Change Management Procsi Certified Dec 2021
References
References available upon request.
Timeline
Fresh Sourcing Operations Manager
ADUSA
04.2024 - Current
Global Sourcing Manager
ADUSA
06.2015 - 04.2024
Category Analyst
Delhaize America, Food Lion & Hannaford Brands
02.2012 - 06.2015
Stabilization Team Analyst
Delhaize America
12.2010 - 02.2012
Competitive Position - Category Analyst
Delhaize America, Food Lion
02.2007 - 12.2010
Store Manager
Sterling Jewelers Inc.
08.2002 - 02.2007
Bachelor of Science - Business
Catawba College
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