Kendra Damey
Covington,WA
Summary
Seasoned entrepreneur with extensive experience in e-commerce and retail management. Proven track record in leveraging trends and technologies for business growth, with a focus on strategic planning and financial management to enhance profitability. Skilled in marketing, customer service, and team leadership, dedicated to building strong customer relationships and driving sales excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner
SELF EMPLOYED E-COMMERCE SMALL RETAIL BUSINESS
Covington, WA
01.2020 - Current
- Coordinated acquisition of all merchandise for sale
- Edited and staged product photographs
- Developed engaging and detailed product listings
- Managed customer service inquiries
- Oversaw packing and dispatching orders
- Maintained consistent communication with clients
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Personal Shopper
INSTACART
Maple Valley, WA
11.2019 - Current
- Consistently met delivery timelines ensuring customer satisfaction
- Achieved highest possible customer satisfaction scores with abundant positive feedback
- Handled more than 1500 orders to completion
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Responded promptly to customer inquiries via phone calls or emails.
Salon Manager
SALON BELLISSIMA
Auburn, WA
01.2016 - 11.2019
- Promoted to salon manager in less than 5 months
- Boosted sales through innovative marketing and advertising strategies.
- Upheld operational standards and drove business growth through team development
- Oversaw budget allocations and recordkeeping
- Supervised team of ten stylists and receptionists
- Organized monthly working hours for salon personnel
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Scheduled employees and made sure all shifts had adequate coverage.
- Oversaw salon's social media platforms and website maintenance on Facebook, Instagram, and Squarespace
- Managed high-volume calls and appointment bookings
- Managed hiring process for salon employees
- Maintained exceptional client satisfaction levels
- Monitored and maintained optimal conditions for facility upkeep.
- Monitored employee performance to ensure quality services were delivered consistently.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
Assistant Manager
SALONCENTRIC WHOLESALE BEAUTY SUPPLY
Kent, WA
06.2011 - 01.2016
- Facilitated sales of beauty items to licensed stylists
- Compiled detailed call lists regularly
- Managed inventory levels efficiently
- Organized weekly incoming shipments efficiently
- Manage daily opening and closing procedures of the store
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
Head Cashier
HOME DEPOT
Covington, WA
02.2010 - 05.2011
- Supervised front end operations and workforce
- Maintained uninterrupted workflow by covering associates' breaks and lunches
- Ensured adequate staffing throughout all departments
- Answered customer questions effectively using in-depth company information
- Handled transactions at Pro Desk and Lumber section
- Enhanced associate training by applying critical thinking and problem-solving skills
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Implemented engaging training programs during orientations
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Sales Associate & Customer Service Specialist
KARIN'S BEAUTY SUPPLY
Covington, WA
04.2008 - 03.2010
- Handled customer transactions efficiently
- Maintained store's cleanliness
- Maintain appealing and accessible arrangement of beauty items
- Organized and displayed new inventory items
- Managed and organized hairstylist calendars
- Achieved sales growth through product upselling
- Managing the opening and closing of the store
- Counted payments daily and recorded into closing documentation
- Managed incoming calls, addressing client concerns effectively
- Streamlined appointment setting process using digital tools
- Managed customer data updates in the store's computer system
- Provided accurate information about products, prices and services.
Education
Associate of Arts - Business Administration
Renton Technical College
Renton, WA12.2015
Skills
- Inventory Management & Supply Ordering
- Fast-Paced Work
- Customer Service
- Marketing Techniques
- Social Media Outreach
- E-Commerce
- Active Listening
- Conflict Resolution
- Communication Skills
- Customer Relationship Management (CRM)
- Problem Solving
- Data Entry Accuracy
- Time Management
- Empathy and Patience
- Multitasking
- Team Collaboration
- Administrative Oversight
- Business Management
- Business Development
- Sales Leadership
Certification
Driver's License
References
References available upon request.
Timeline
Owner
SELF EMPLOYED E-COMMERCE SMALL RETAIL BUSINESS
01.2020 - Current
Personal Shopper
INSTACART
11.2019 - Current
Salon Manager
SALON BELLISSIMA
01.2016 - 11.2019
Assistant Manager
SALONCENTRIC WHOLESALE BEAUTY SUPPLY
06.2011 - 01.2016
Head Cashier
HOME DEPOT
02.2010 - 05.2011
Sales Associate & Customer Service Specialist
KARIN'S BEAUTY SUPPLY
04.2008 - 03.2010
Associate of Arts - Business Administration
Renton Technical College
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