Kendra Davis
Newport News,VA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. I love to take on new challenges and I'm exceptional when it comes down to adapting in any environment.
Overview
15
15
years of professional experience
Work History
Client Service Coordinator
Banfield Pet Hospital
Hampton, VA
04.2023 - Current
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Managed client accounts, including billing, payments and scheduling of services.
Customer Experience Manager
Victoria's Secret & PINK
Newport News , VA
11.2014 - Current
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
Merchandiser
Victoria Secret PINK
Newport News, VA
11.2014 - Current
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Coordinated promotional events such as special sales or clearance items.
- Provided training and support for new staff members in regards to merchandising operations.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
Cab Driver
Porters cab company
Newport News , VA
08.2013 - 09.2014
- Checked vehicle for safety issues.
- Followed established routes to ensure timely arrivals at destinations.
- Adhered to all applicable traffic laws and regulations while driving.
- Ensured cleanliness of vehicle interior before each trip begins.
- Maintained records of trips, including pick-up and drop-off locations, fares paid, tips received, and any special requests or instructions from passengers.
- Assisted passengers with luggage loading and unloading.
Cashier /Stocker
Dollar Tree Stores
Newport News, VA
09.2008 - 10.2011
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Certificate - Medical Administration Assistant
New Horizons Adult School - California State Prison
Hampton, VA03.2023
High School Diploma -
Heritage High School
Newport News, VA06.2009
Skills
- Training Programs
- Account Management
- Schedule Management
- Training and Mentoring
- Check Processing
- Customer Relations
- File Management
- Membership Renewals
- Service Recommendations
- Payment Processing
- Outbound Calling
Timeline
Client Service Coordinator
Banfield Pet Hospital
04.2023 - Current
Customer Experience Manager
Victoria's Secret & PINK
11.2014 - Current
Merchandiser
Victoria Secret PINK
11.2014 - Current
Cab Driver
Porters cab company
08.2013 - 09.2014
Cashier /Stocker
Dollar Tree Stores
09.2008 - 10.2011
Certificate - Medical Administration Assistant
New Horizons Adult School - California State Prison
High School Diploma -
Heritage High School