Summary
Overview
Work History
Education
Skills
Archery
Timeline
Generic
Shawn Iose

Shawn Iose

Fontana,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Client Service Coordinator

Banfield Pet Hospital
12.2018 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Streamlined communication channels for improved team collaboration and quicker response times to client requests.
  • Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
  • Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Participated in cross-functional teams to develop strategies for enhancing overall customer experience.

Delivery Driver

Amazon
02.2018 - 12.2018
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

General Clerk

Food4Less
08.2015 - 11.2017
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
  • Demonstrated excellent analytical skills by reviewing reports for discrepancies and providing recommendations for improvements to management.

Education

No Degree - Licensed Vocational Nurse

Summit College
San Bernardino, CA
10.2021

High School Diploma -

Cajon High School
San Bernardino, CA
05.2012

Skills

  • Training Programs
  • Inter-Department Collaboration
  • Schedule Management
  • Account Updates
  • Research and Due Diligence
  • Account Management
  • Training and Mentoring
  • Exceptional communication
  • Decision-making abilities
  • Multitasking capabilities

Archery

Picked up archery to develop self discipline; along with patience and focus to better hit my target goals.

Timeline

Client Service Coordinator

Banfield Pet Hospital
12.2018 - Current

Delivery Driver

Amazon
02.2018 - 12.2018

General Clerk

Food4Less
08.2015 - 11.2017

No Degree - Licensed Vocational Nurse

Summit College

High School Diploma -

Cajon High School

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Shawn Iose