Kendra Deemua
Tucson,AZ
Summary
Successful Candidate with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work History
Customer Care Agent
Caption Call
Tucson, Arizona
05.2020 - 12.2021
- Provided outstanding customer service to patrons of all types
- Executed daily operations of 500 customers per day
- Ensured compliance of company customer service standards by following rules and going the extra mile
- Structured and maintained a daily amount in my register
- Attempted to resolve customer complaints and appropriately referred unresolved issues to management
- Answered customer questions in a pleasant and professional manner
- Turned off register lane light and went to assist elderly customers when needed
- Assisted wheel-chair-bound customers to obtain items on high shelves
- Etail/Grocery
- Maintained a clean and organized work area daily
- Multi-tasked during down time to return forgotten merchandise and go-backs and clean front areas
- Assisted other cashiers by bagging items for them as they rang them up
- Rang up sales, took cash and credit cards to complete purchase process
- Solicited sale of new and additional services and products
- Target Warehouse
- Tock
Cashier
Dollar General Store
Tucson, Arizona
03.2019 - 10.2019
- Identified issues, analyzed information and provided solutions to problems.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked with several customers to understand needs and provide excellent service.
Front Service Clerk
CVS Pharmacy
Tucson, Arizona
06.2017 - 07.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Scanned packages and boxes and moved to loading dock for shipment.
- Maintained transaction security by verifying payment cards against identification.
Cashier Assistant
Ross Dress For Less
Tucson, Arizona
01.2015 - 01.2016
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Online - General Studies
Southeastern High School Miami FL
15327 NW 60th Ave #23509.2011
Medical Office Specialist -
Pima Community College
5901 S Calle Santa Cruz05.2020
Skills
- Customer Retention Strategies
- Creative Problem Solving
- Data Entry and Maintenance
- Customer Account Management
I like to take walks jig saw puzzles and cook
I like to take walks on a nice day Iove to do jigsaw puzzles to release overthinking and i love to cook and try new recipes.
Timeline
Customer Care Agent
Caption Call
05.2020 - 12.2021
Cashier
Dollar General Store
03.2019 - 10.2019
Front Service Clerk
CVS Pharmacy
06.2017 - 07.2018
Cashier Assistant
Ross Dress For Less
01.2015 - 01.2016
Online - General Studies
Southeastern High School Miami FL
Medical Office Specialist -
Pima Community College