Kendra Deshler
Minneapolis,MN
Summary
Results-driven AVP Branch Manager with proven expertise in operations management, team leadership, and decision-making. Achieved significant improvements in team productivity and client satisfaction through strategic operational initiatives.
Overview
4
4
years of professional experience
Work History
AVP Branch Manager
JPMorgan Chase
Coon Rapids, MN
08.2024 - Current
- Developed and implemented operational strategies to enhance team productivity and efficiency.
- Managed daily operations, ensuring alignment with organizational goals and standards.
- Coordinated cross-functional initiatives to align departmental objectives with company vision.
- Led coaching sessions for team members, fostering skill development and knowledge sharing.
- Cross-trained existing employees to maximize team agility and performance.
- Established strong relationships with clients, fostering loyalty and retention through personalized service initiatives.
- Collaborated with cross-functional teams to drive community engagement and promote bank services effectively.
Branch Manager
Topline Financial
Circle Pines, MN
01.2022 - 08.2024
- Managed daily branch operations, ensuring compliance with financial regulations and company policies.
- Developed and implemented strategies to enhance customer service and improve client satisfaction.
- Led a team of employees, providing training and mentorship to foster professional growth.
- Analyzed branch performance metrics to identify areas for operational improvement and efficiency gains.
- Evaluated loan applications to determine creditworthiness and financial eligibility.
- Collaborated with clients to gather necessary documentation for loan processing.
Education
Bachelor of Science - Accounting
Wilmington University
New Castle, DE07-2030
High School Diploma -
Edina High School
Edina, MN06-2009
Skills
- Operations management
- Internal communications
- Decision-making
- Team leadership
- Time management
- Task delegation
- Complex Problem-solving
- Staff training and development
Timeline
AVP Branch Manager
JPMorgan Chase
08.2024 - Current
Branch Manager
Topline Financial
01.2022 - 08.2024
Bachelor of Science - Accounting
Wilmington University
High School Diploma -
Edina High School