CLAUDIA WILLIAMS
3651 ROME WAY Augusta,GA
Summary
Dedicated Mental Health Technician with experience at Serenity Behavior Health Systems, skilled in behavioral management and patient safety. Proven ability to monitor progress and collaborate with multidisciplinary teams, enhancing patient care. Recognized for excellent communication skills and adaptability in high-pressure situations, ensuring a supportive environment for individuals in need.
Overview
14
14
years of professional experience
Work History
Mental Health Technician
Serenity Behavior Health Systems
03.2021 - 10.2025
- Assisted with daily patient care and monitored behavioral health needs.
- Documented patient progress and reported changes to clinical staff.
- Supported therapeutic activities and encouraged patient participation in programs.
- Maintained a safe and clean environment for patients and staff.
- Collaborated with multidisciplinary teams to develop treatment plans.
- Observed patient interactions, identifying potential triggers or issues early.
Mental Health Technician
East Central Regional Hospital - Gracewood
06.2018 - 02.2021
- Provided emotional support to patients during crisis situations.
- Engaged in training sessions to enhance knowledge of mental health practices.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Customer Service Representative
Blue Cross Blue Shield of TN
05.2016 - 06.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Identified and resolved discrepancies and errors in customer accounts.
Medical Assistant
Piedmont Atlanta
02.2012 - 09.2018
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling, improving appointment flow and reducing wait times.
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Managed patient scheduling and maintained appointment calendars for multiple healthcare providers.
- Ensured accuracy of patient records by updating information in electronic health record systems.
Education
Sterile Processing Technician
James Madison High School
Atlanta, GA03-2026
Medical Administrator Assistant
Ultimate Medical Academy
Clearwater, FL03-2024
Skills
- Behavioral management
- Progress monitoring
- HIPAA compliance
- Medical records management
- Data entry efficiency
- Behavior observation
- Patient safety management
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Written and oral communication skills
Timeline
Mental Health Technician
Serenity Behavior Health Systems
03.2021 - 10.2025
Mental Health Technician
East Central Regional Hospital - Gracewood
06.2018 - 02.2021
Customer Service Representative
Blue Cross Blue Shield of TN
05.2016 - 06.2019
Medical Assistant
Piedmont Atlanta
02.2012 - 09.2018
Sterile Processing Technician
James Madison High School
Medical Administrator Assistant
Ultimate Medical Academy