Kendra Elliott

• Fosters, grows and contributes to maintaining a positive work environment.
• Supervises the opening and closing of store at the appropriate times.
• Oversees the day-to-day operation of the store.
• Delegates tasks to associates, monitors team performance and provides feedback.
• Accepts full responsibility for an assigned area within the store.
• Answers questions and resolves customer inquiries and concerns quickly and professionally.
• Ensures a clean, visually appealing, well-stocked store for all our customers.
• Assists in hiring, supervising, training, evaluating and developing the store team.
• Assumes certain management responsibilities in absence of Store Leader.
• Performs additional duties assigned by the Store Leader or Operations Leader.
• Strong communication skills both written and oral.
• Results driven/goal oriented.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Ensured compliance with all safety regulations within the store environment.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Balanced daily transactions on a computerized point-of-sale system.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Stocked shelves with merchandise when needed.
• Greeted customers and answered any questions they had about the store's products and services.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Resolved customer complaints professionally in accordance with company policy.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Greeted customers promptly and responded to questions.
• Built and maintained productive relationships with employees.

Greets, assists customers and answers telephone in a positive and professional manner.

Operates cash register and credit/debit transactions with accuracy and according to all Goodwill policies and procedures.

Organizes, color coordinates and rotates merchandise on the sales floor ensuring an attractive and convenient layout of sales floor along with visual merchandising and cleanliness of store.

Promotes and represents Goodwill and its mission in a positive manner at all times.

Performs all duties in a safe manner and ensures safe working conditions and work practices. Report safety hazards in a timely manner.

Activity participates in organizational programs and special events.