KENDRA EZEKIEL GOSS
High Point
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Everise/Centene
Greensboro, NC
10.2025 - Current
- Resolved customer inquiries through multiple communication channels, enhancing customer satisfaction and loyalty.
- Managed high-volume call queues efficiently, ensuring timely responses to customer needs.
- Collaborated with cross-functional teams to address complex customer issues and improve service delivery.
- Implemented new processes for tracking customer feedback, contributing to improved service quality initiatives.
- Handling calls for Healthcare plan for Medicare/Medicaid
Customer Service Supervisor
Goldman Sachs Bank
Greensboro, NC
02.2022 - 09.2025
- Answer customers' questions, and provide information on procedures or policies.
- Refer unresolved customer grievances to designated departments for further investigation.
- Supervise others and provide on-the-job training.
- Compute payment schedules.
- Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Assist customers by providing information and resolving their complaints.
Certified Nursing Assistant
Providence Place
High Point, NC
03.2019 - 01.2022
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring for quality healthcare delivery.
- Implemented effective communication strategies between patients, families, and healthcare team to enhance satisfaction.
- Trained new nursing assistants on best practices for patient care and safety protocols to maintain consistency.
- Streamlined documentation processes using electronic health records systems for improved accuracy and efficiency.
Education
High School Diploma - Medical
T.Wingate Andrews High School
High Point, NC05-2005
Skills
- Leadership
- Problem-Solving
- Computer Skills
- Interpersonal Skills
- Communication
- Empathy
- Teamwork
- Time Management
- Active listening
- Customer relations
- Critical thinking
Timeline
Customer Service Representative
Everise/Centene
10.2025 - Current
Customer Service Supervisor
Goldman Sachs Bank
02.2022 - 09.2025
Certified Nursing Assistant
Providence Place
03.2019 - 01.2022
High School Diploma - Medical
T.Wingate Andrews High School