Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Fann

Register,GA

Summary

Certified medical Assistant with expert knowledge of medical terminology and HIPPA compliance. Great communication and problems solving skills. Support quality patient care and education. I am a self-starter and quick learner. Versatile skill set with experience in customer service, sales, and Exceptional communication skills. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 1 year. in a demanding call center environment as a Customer Service Representative. I have done work from home jobs mostly for about 3-4 years all customer service roles. Patient and empathetic customer service Representative with extensive background in conflict resolution and customer care. Desires a customer service role. Experienced Phlebotomist bringing many years of experience. Expert in venipuncture, capillary puncture, and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques. Compassionate professional in healthcare, adept at performing venipuncture and blood collection tasks with precision and care. Known for maintaining high productivity levels and efficiently completing procedures to uphold patient comfort and accuracy. Skilled in specimen handling, data entry, and patient education, ensuring safe and effective practices. Excel in communication, empathy, and adaptability, fostering positive patient experiences and efficient clinical workflows.

Overview

9
9
years of professional experience

Work History

Phlebotomist Intern

Candler Medical Group
Metter, GA
04.2024 - 03.2025
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Maintained accurate records of patient data and specimen collection procedures.
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Assisted in the collection of specimens for laboratory testing, including urine, blood, and other body fluids.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Educated patients on proper pre-procedure preparation techniques.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
  • Responded promptly to emergency situations involving bleeding or injury.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.

Medical Assistant Intern

Statesboro Pediatric Dentistry
Statesboro, GA
06.2021 - 04.2022
  • Supported the clinical team in delivering quality patient care through efficient workflow processes.
  • Escorted patients to examination rooms and documented medical histories.
  • Explained treatment procedures and physicians' instructions.
  • Contacted medical facilities to schedule patients for admission.
  • Charted all patient services in records with high accuracy.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Performed routine dip stick, vision and hearing tests.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Assisted physicians with examinations and procedures.
  • Assisted in minor surgical procedures such as suturing wounds or removing stitches under direct supervision of a doctor.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Administered medications under physician's supervision.
  • Handled inquiries from patients regarding their accounts, insurance coverage or other issues.
  • Reviewed insurance forms to ensure accuracy prior to submitting claims.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Prepared clinic's patient records and implemented updates whenever data changed.
  • Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.

Customer Service Specialist

Planet Art/Working solutions
10.2020 - 04.2022
  • Replace orders for customers in the back office
  • Tracked orders for customers and place orders for them and took payment when needed
  • Helped verify delivery addresses and updates to order status via phone, chat, and email

Manager Position

McDonald's
Millen, GA
01.2016 - 04.2021
  • Started out cooking and running the register took food orders for customers cleaning food prep
  • As the time went on, I got promoted to manager at my store

Interviewer B2C for enterprise rental car company

MeritzCX Company
10.2019 - 11.2019
  • Dealt with outbound calling to clients about their rental car experiences doing a two or three question survey
  • I had to redirect the questions when they gave an off-scale reply with some rebuttals and try to get them a call back set up with the company if needed
  • Work from Home Job

Sales Associate Seasonal

Spirit Halloween
Augusta, GA
09.2019 - 10.2019
  • This was a seasonal job the store had just opened when I got hired on
  • I was responsible for Running the register for customers, helping them find items they were looking for
  • Clean the store, stock shelves, and close from time to time

Order Entry representative

Intuitive Solutions Pizza Hut
11.2018 - 07.2019
  • Process customers food orders and send to store, take payments, or transfer callers to the right department upon their request if I have done all I could to help them
  • Work from Home Job

Caregiver

The Lodge at Bethany
Statesboro, Georgia
12.2017 - 07.2018
  • Company Overview: Assisted Living & Senior Care
  • Took care of elderly patients and cleaned their rooms made sure they got their baths and took meds and eat on time along with other duties
  • Assisted Living & Senior Care

Customer support rep.

Turbo Tax
03.2017 - 04.2018
  • Was responsible for helping customers with tax returns and tax questions
  • I was responsible for getting them over to a tax professional if I was not able to help them, I was responsible for troubleshooting their situation dealing with tax related issues
  • Work from Home Job

Direct Sales Customer Support

Carnival Cruise Line
04.2016 - 04.2018
  • Greet customers book their cruise and took payment also help get them to the right department
  • I was responsible for answering their cruise questions and updating their bookings or help them cancel a booking or apply credit to a booking they had and wanted to cruise a different date
  • I also was responsible to adding people to their bookings or helping them link bookings together
  • Work from Home Job

Education

Certificate of Technical Studies - Phlebotomist

Medical Pro Unlimited
Statesboro, GA
03-2025

Medical assistant diploma - Medical Assitsant

Ogeechee Technical College
Statesboro, GA
01.2019

General Education High School Diploma -

Jenkins High School
Millen, GA
01.2007

Skills

  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick Learner
  • Strategic sales Knowledge
  • Multi-line phone talent
  • Specimen collection
  • Medical terminology
  • Inventory management
  • Customer service
  • Emergency response training
  • Effective communication
  • Attention to detail
  • Appointment scheduling
  • Blood Typing and Screening
  • Patient comfort
  • Heartsaver first aid
  • Blood specimen storage
  • HIPAA
  • CPR/AED
  • Patient care
  • Electronic health records

Timeline

Phlebotomist Intern

Candler Medical Group
04.2024 - 03.2025

Medical Assistant Intern

Statesboro Pediatric Dentistry
06.2021 - 04.2022

Customer Service Specialist

Planet Art/Working solutions
10.2020 - 04.2022

Interviewer B2C for enterprise rental car company

MeritzCX Company
10.2019 - 11.2019

Sales Associate Seasonal

Spirit Halloween
09.2019 - 10.2019

Order Entry representative

Intuitive Solutions Pizza Hut
11.2018 - 07.2019

Caregiver

The Lodge at Bethany
12.2017 - 07.2018

Customer support rep.

Turbo Tax
03.2017 - 04.2018

Direct Sales Customer Support

Carnival Cruise Line
04.2016 - 04.2018

Manager Position

McDonald's
01.2016 - 04.2021

Certificate of Technical Studies - Phlebotomist

Medical Pro Unlimited

Medical assistant diploma - Medical Assitsant

Ogeechee Technical College

General Education High School Diploma -

Jenkins High School
Kendra Fann