Kendra Flournoy
Hampton,GA
Summary
Dedicated team member ensuring great relationships with coworkers and customers. Always dedicated to improve skills and willing to take constructive criticism to better improve workflow. Personable and loves building relationships to help someone better understand work environments and to feel safe asking questions.
Overview
4
4
years of professional experience
Work History
WFH Customer Service Rep.
Senture Connect
Minneapolis, MN
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Material Handler
Luxottica Retail
Mcdonough, GA
01.2023 - 07.2023
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Logged unit quantities and entered data into inventory database.
- Managed work area cleanliness by following company guidelines for organization.
Lead/Qualified User
North Bay Distribution
Mcdonoguh, GA
06.2020 - 11.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Documented all training activities including attendance records, feedback forms, surveys.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Interacted with functional teams to resolve business requirements related to SAP Basis environment.
- Assisted in troubleshooting and resolving technical issues with the SAP system.
- Managed day-to-day operations of client's SAP environment including periodic maintenance tasks.
- Worked closely with other departments to promote team collaboration.
- Mentored and coached team to motivate, educate and enhance performance.
Education
GED -
Heart To Nourish Hope
Riverdale05-2019
Skills
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Order Processing
- Active Listening
- Customer Service
- Staff Training
Timeline
WFH Customer Service Rep.
Senture Connect
12.2023 - Current
Material Handler
Luxottica Retail
01.2023 - 07.2023
Lead/Qualified User
North Bay Distribution
06.2020 - 11.2022
GED -
Heart To Nourish Hope
Similar Profiles
KARLESHA ABNEYKARLESHA ABNEY
Customer Care Representative at Senture ConnectCustomer Care Representative at Senture Connect
Davaughn BilesDavaughn Biles
Customer Service Representative at Senture ConnectCustomer Service Representative at Senture Connect
Shelley GrossShelley Gross
Inbound Call Center Representative Work From Home at Senture ConnectInbound Call Center Representative Work From Home at Senture Connect