Kendra Gaona
Office Manager
Independence,Missouri
Summary
Enthusiastic, friendly, empathetic professional and dedicated employee with high integrity, strong work ethic and great teamwork abilities who is driven to produce results and exceed goals, while forming a career with a successful, fulfilling company. Also, to add, just an organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Looking to find my career home!
Overview
13
13
years of professional experience
Work History
Office Manager
Wheeler Lawn and Landscaping
Lee's Summit, MO
10.2021 - Current
- I manage the office and all it entails, including setting up and paying vendors; invoicing, running auto payments, sending collection emails and making collection calls, assisting customers with invoicing questions and concerns; entering all truck sheet work orders after jobs have been performed, entering new customer information including new customer leads and requests, entering jobs into the work bank from customer accounts, correspondence with customers; reconciling bank statements with QuickBooks, entering general journal transactions into chart of accounts, keeping customer accounts up to date; emails, texts and phone calls with customers throughout the day, first person to answer all correspondence sent into office; get all bank feed documents uploaded, matched and synced with QuickBooks transactions, get chart of accounts and general journal accounts ready for taxes yearly.
Accounts Payable Specialist
Ferrellgas
Liberty, MO
01.2020 - 10.2021
- Efficiently process and audit vendor group invoices and maintain up-to-date system; Open and assign new vendor accounts; Coordinate approval processes of all accounts payable invoices; Balance batch summary reports for verification and approval; Code invoices and return check payment refunds properly; Mail returned customer refund checks; Void checks where needed and required; Prepare FedEx for P-cards to enabled field and lead employees; Research and resolve all payment problems; Assemble invoices into batches to be completed for payment; Prepare checks; Assist in month end reporting, reconciling and balancing procedures; File invoice audit groups and inventory them timely; Open, scan and disburse all department mail daily; Scan and tag bill of ladings for the freight side of department; Print summary billing invoices daily; Prepare summary billing reports per location, sort and scan to each location manager; Pay utility bills; Prepare spreadsheet reports and complete uploads of utility payments; Export bank debits into spreadsheet reports to reconcile daily; Assist department supervisor, both team leads and any other team members in any tasks needed done in office while they work remotely.
Relationship Advisor/Personal Banker
Mazuma Credit Union
Lee's Summit, MO
03.2019 - 11.2019
- Opened and closed the branch; Opened and closed new member accounts; assisted members with all account maintenance; assisted members in applying for personal loans, auto, boat, and RV loans, HELOCs, VISA loans, and mortgage referrals; assisted members in opening CDs; helped out on the teller line for drive-up and lobby members; worked as lobby manager to see that the members were helped in a timely manner, moved employees around to cover where most needed, and assigned everyone their lunch times; balanced teller drawer daily; assisted members with ordering checks and also navigating the online banking and mobile app so that they may be able to access their accounts online; issued money orders, cashier's checks, and temporary checks to members; filed disputes on member accounts; issued and printed new debit or credit cards to members; counted and balanced card stock, coin and cash vaults, general ledger account, and cash dispense machines; skimmed and verified ATM machine maintenance.
Centralized Surgery Scheduler/Life Guide
Mosaic Life Care-Shoal Creek Surgery Center
Kansas City, MO
09.2016 - 03.2018
- Schedule all types of outpatient surgeries, pain procedures, and GI procedures; Prepare charts and all paperwork for next day's patients; Contact representatives to notify of surgeries scheduled, times, and special equipment or instruments needed; Verify all surgeries have the proper authorization; Scan medical records; Answer all calls for the surgery center; Check in patients for surgeries and pain procedures; Open and close department; Order supplies and kitchen products for the center; file all paperwork
Server/Training Coordinator
Jose Pepper's
Lee's Summit, MO
02.2014 - 10.2016
- Took orders for and served guests their orders, including food and specialty beverages; In charge of training all new wait staff and fellow trainers.
Medical Scheduler/Referral Coordinator
Medix
Overland Park, KS
06.2016 - 08.2016
- Scheduled all types of doctors appointments including referrals and Worker's Compensation; In charge of the referral process, including scheduling, handling prior authorization from referring providers and insurance companies, organization of referrals scheduled and not scheduled.
Accounting and Payroll Coordinator
Nick's Lawn and Landscaping
01.2011 - 02.2014
- Responsible for preparing and processing payroll of lawn and landscaping employees, entering new hires, employee changes in voluntary deductions in the payroll system, processing of checks, garnishments, pay, and any required adjustment to normal pay, processing adjustments of payroll, bonuses, and tax deductions, ensured that computing, withholding, and deductions are done correctly, prepared general-journal ledger entries and balances, managed all invoices and all Accounts Payable duties; managed all deposits for customer accounts and Accounts Receivable duties, including aging reports and collection matters; figured cost accounting per job.
Server/Bartender/Certified Trainer/Service Professional
Olive Garden
Lees Summit, MO
08.2010 - 02.2014
- Took orders for and served guests their orders, including food and specialty beverages; Prepared guests their side orders; Exposed and trayed food for front end employees to run to guests' tables; Prepared alcoholic and specialty drink orders for guests and for servers to pick up and take to their tables; Did bar inventory; Opened and closed bar and restaurant; Trained all new servers on the floor and in a classroom setting; Promoted to Service Professional and assisted the front end manager with her duties; Assisted front end employees with key card needs; Assigned servers sections and supervised front of restaurant; Checked on guests dining and assisted with any issues they had
Education
High School Diploma -
Pioneer Jr-Sr High School
Royal Center, IN05.1998
Associate of Applied Science - Accounting And Business Management
Ivy Tech Community College of Indiana
Kokomo, IN01.2011
Technical Certifications - Payroll And Bookkeeping
Ivy Tech Community College of Indiana
Kokomo, IN06.2011
Skills
- Microsoft: Word, Excel, Outlook, and Teams Intermediate Knowledge
- Workflow Planning
- Business Administration
- PeopleSoft Software
- Laserfishe Software
- Amazon Workspace
- Centricity Software
- Cerner Software
- Kronos Software
- SurgiNet Software
- Access Management Software
- EPlus Verification Software
- AccuReg Software
- PatientCo Software
- QuickBooks Software
- Integrity Software
- Knowledge of GAAP: Generally Accepted Accounting Principles
- NextGen
- Paycor Software
- EHR (Electronic Health Records) Software
- EMR (Electronic Medical Records) Software
- CLIPitc: CLIP Lawncare software
- Medical Terminology
- Ten-Key Typing
- Front Office
- Financial Services
- Financial Planning
- Accounts Payable
- Accounts Receivable
- Payroll
- Bookkeeping
- Account Reconciliation
- Bank Reconciliation
- Balance Sheet Reconciliation
- Human Anatomy knowledge
Timeline
Office Manager
Wheeler Lawn and Landscaping
10.2021 - Current
Accounts Payable Specialist
Ferrellgas
01.2020 - 10.2021
Relationship Advisor/Personal Banker
Mazuma Credit Union
03.2019 - 11.2019
Centralized Surgery Scheduler/Life Guide
Mosaic Life Care-Shoal Creek Surgery Center
09.2016 - 03.2018
Medical Scheduler/Referral Coordinator
Medix
06.2016 - 08.2016
Server/Training Coordinator
Jose Pepper's
02.2014 - 10.2016
Accounting and Payroll Coordinator
Nick's Lawn and Landscaping
01.2011 - 02.2014
Server/Bartender/Certified Trainer/Service Professional
Olive Garden
08.2010 - 02.2014
High School Diploma -
Pioneer Jr-Sr High School
Associate of Applied Science - Accounting And Business Management
Ivy Tech Community College of Indiana
Technical Certifications - Payroll And Bookkeeping
Ivy Tech Community College of Indiana
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