Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Gollobith

Berthoud,CO

Summary

I know I would be great addition to your team not only because I have years of experience but also because customer service is my passion, and I value the importance of customers to a business. I started in customer service when I was thirteen, assisting in a local restraunt. I continued in the customer service industry while attending college. After college, I was blessed with two wonderful boys who provided me the opportunity to start an in-home daycare. This business allowed me to learn how to balance the needs of multiple families while continuing to provide valuable care. Once my boys were school-aged, I made the jump into the business world, which taught me how to collaborate as a team, balance work deadlines and continue being an asset to customers. The skillsets I have built over the years will make me invaluable to your team. My current job has been bought out by a bigger cooperation and I worry the possibility of growth has become limited. I am willing to learn new skills and tasks to do my job well.

Overview

3
3
years of professional experience

Work History

Insurance Customer Service Representative

1st American Insurance Agency
09.2022 - Current
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.


Lead Teacher, Toddler Room

Kindercare Learning Centers
08.2020 - 09.2022
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Education

No Degree - Education

Northeastern Junior College
Sterling, CO

High School Diploma -

North Park High School
Walden, CO
05.2008

Skills

  • Customer Service and Assistance
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Administrative and Office Support

Timeline

Insurance Customer Service Representative

1st American Insurance Agency
09.2022 - Current

Lead Teacher, Toddler Room

Kindercare Learning Centers
08.2020 - 09.2022

No Degree - Education

Northeastern Junior College

High School Diploma -

North Park High School
Kendra Gollobith