Kendra Harper
Jenks
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walmart, excelling in medication dispensing and customer service. Proven track record of optimizing workflows and enhancing patient care. Skilled in insurance billing and inventory management, I thrive in fast-paced environments, ensuring accuracy and efficiency while fostering positive patient interactions.
Overview
14
14
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Tulsa, OK
06.2020 - Current
- Processed prescriptions accurately and efficiently in fast-paced pharmacy environment.
- Assisted pharmacists with medication management and patient consultations.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Educated customers on proper medication usage and potential side effects.
- Utilized pharmacy software to manage patient records and prescription information.
- Collaborated with healthcare team to enhance patient care services and outcomes.
- Trained new pharmacy technicians on workflows, safety protocols, and best practices.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
Certified Pharmacy Technician
Walgreens
Jenks, OK
08.2012 - 06.2020
- Processed prescriptions accurately and efficiently in fast-paced pharmacy environment.
- Assisted pharmacists with medication management and patient consultations.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Educated customers on proper medication usage and potential side effects.
- Utilized pharmacy software to manage patient records and prescription information.
- Collaborated with healthcare team to enhance patient care services and outcomes.
- Trained new pharmacy technicians on workflows, safety protocols, and best practices.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
Education
Associates in Allied Health -
Oklahoma State University
Okmulgee05-2017
BBA - Hospitality And Tourism Management
Northeastern State University
Broken Arrow, OK05-2012
Associate of Applied Science - Administrative Office Support
Northeastern A&M College
Miami, OK05-2009
High School Diploma -
Jenks High School
Jenks, OK05-2006
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacist support
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Inventory management
- HIPAA
- New hire onboarding
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Medication preparation
- Equipment operation
- Insurance confirmation
- Proper labeling
- Point of sale systems proficiency
- Pharmacy operations
- FDA and HIPAA compliance
- Stocking medications
- Refill requests
- Prescription labeling
- Answering customer questions
- Supply restocking
- Drug inventory management
- Stocking shelves
- Prescription filling
- Medication labels
- Resolving customer issues
- Ordering and stocking medications
- Labeling prescriptions
- Certified pharmacy technician (cpht)
- Prioritization and organization
- Cash register operations
- Insurance processing
Timeline
Certified Pharmacy Technician
Walmart
06.2020 - Current
Certified Pharmacy Technician
Walgreens
08.2012 - 06.2020
Associates in Allied Health -
Oklahoma State University
BBA - Hospitality And Tourism Management
Northeastern State University
Associate of Applied Science - Administrative Office Support
Northeastern A&M College
High School Diploma -
Jenks High School