Kendra Hayes
Heath,Ohio
Overview
10
10
years of professional experience
Work History
Call Center Representative
Park National Bank
08.2022 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Teller
Park National Bank
01.2022 - 08.2022
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Retail Cashier
Walmart
06.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
Cook/Elderly Caretaker
Ohio Eastern Star Home
06.2019 - 05.2020
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Communicated closely with servers to fully understand special orders for customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Waitress/Cook
Martinsburg Dairy Shack
12.2018 - 09.2019
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress/ Cook/Manager
Bladensburg Diner
04.2013 - 11.2018
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Inspected dishes and utensils for cleanliness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Processed orders and sent to kitchen employees for preparation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
East Knox Junior/Senior High School
Howard, OH06.2021
Skills
- Data Entry
- Complaint resolution
- Payment Processing
- Technical Support
- Customer Service
- Account updating
- Sales closing
- Account Management
- Interpersonal Skills
- Communicating with clients
- Product Knowledge
Timeline
Call Center Representative
Park National Bank
08.2022 - 04.2023
Teller
Park National Bank
01.2022 - 08.2022
Retail Cashier
Walmart
06.2020 - 04.2021
Cook/Elderly Caretaker
Ohio Eastern Star Home
06.2019 - 05.2020
Waitress/Cook
Martinsburg Dairy Shack
12.2018 - 09.2019
Waitress/ Cook/Manager
Bladensburg Diner
04.2013 - 11.2018
High School Diploma -
East Knox Junior/Senior High School