Kendra Hensley
Maximum Healthcare of Pikeville
Sidney,KY
12
years of professional experience
Professional in social services with a strong background in program development, client advocacy, and community outreach. Known for fostering teamwork and adapting to changing needs while delivering impactful results. Expert in resource management, policy implementation, and staff supervision. Reliable, collaborative, and focused on achieving organizational goals.
Work History
Social Services Director /Activities Director
11 Months- Maintaining and/or improving residents’ ability to control everyday physical needs and mental/psychosocial needs.
- Evaluated residents to determine their specific social and emotional support requirements.
- Participating in interdisciplinary care plan meetings to ensure treatment of the social and emotional needs of the resident.
- Participating in the planning of the residents’ admission, community re-entry or transfer to another facility.
- Coordinated planning for resident admissions, community re-entry, or transfers to ensure seamless transitions.
- Working with the residents on darecharge and getting necessary DME or home care in place so that the resident is safe when they return to the community.
- Collaborated with staff to ensure seamless execution of daily activities and events.
- Coordinated volunteer efforts to enhance community involvement in facility programs.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
Case Manager
1 Year 11 Months- Managed administrative tasks including maintaining information files and processing paperwork for caseload of 150-250 families.
- Follow Child Care Policy procedures to verify information received from families, conduct eligibility re-determination, utilize Income Calculation Spreadsheets, issue certificates, give notice of any negative action and submit case closures.
- Executed Child Care Policy procedures to verify family information, conduct eligibility re-determination, and issue certificates while ensuring compliance with regulations.
- Referred families to suitable childcare providers for their needs.
- Perform day-to-day administrative tasks such as maintaining information files and processing paperwork for caseload ranging from 150-250 families.
- Established face-to-face contact with all new applicants within five days of initial contact, enhancing accessibility in counties without weekly outreach visits.
Social Services Director
1 Year 4 Months- Maintaining and/or improving resident’s ability to control everyday physical needs and mental/psychosocial needs.
- Assessed residents' social and emotional needs through direct interactions.
- Developing and maintaining individualized care plans.
- Participating in interdisciplinary care plan meetings to ensure treatment of the social and emotional needs of the resident.
- Participating in the planning of the resident’s admission, community re-entry or transfer to another facility.
- Coordinated discharge plans and secured necessary DME or home care to ensure resident safety upon community return.
Social Services Clinician I
7 Years 3 Months- Delivered therapeutic counseling, advocacy, and case coordination for individuals and families facing severe challenges, enhancing their access to essential services.
- Develops service objectives and service plans; makes appropriate referrals; provides and coordinates services as a member of a team to ensure unified service provision.
- Makes home visits, assesses the need for services and provides ongoing family-based services.
- Developed service objectives and plans, made appropriate referrals, and coordinated services within a team to ensure comprehensive support for clients.
- Provides family or community-based, preventive services including, but not limited to, child protection, adult protection, juvenile services, guardianship services, adoption services and services to juvenile offenders.
- As a member of a multidisciplinary treatment team, participates in the development of treatment, discharge, and aftercare plans.
- Coordinated child placements and facilitated post-placement services, advocating for families and individuals to promote successful transitions.
Education
Bachelor's Degree - Social Work
- Public Child Welfare Certification Program Recipient
- GPA: 4.0
- Awarded Graduate Dean's Scholar
Skills
Assessment techniques
Needs assessment
Policy advocacy
Interdisciplinary collaboration
Communication skills
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking
Reliability
Adaptability
Multicultural sensitivity
Timeline
Social Services Director /Activities Director
Maximum Healthcare of Pikeville
09.2025 - CurrentRead More
Case Manager
River Valley Child Development Services
04.2023 - 03.2025Read More
Social Services Director
Parkview Post-Acute & Rehabilitation Center
11.2021 - 03.2023Read More
Social Services Clinician I
Cabinet For Health and Family Services (DCBS)
07.2014 - 10.2021Read More
Morehead State University
Bachelor's Degree from Social Work
Read More