Kendra Hettiger
Lawton,OK
Summary
Dedicated Office Assistant with clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of data entry and customer service.
Overview
25
25
years of professional experience
Work History
Office Assistant
Cyclone Air, LLC
07.2020 - 06.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Cashier
Hop & Sack #7
12.2014 - 04.2020
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Waitress Supervisor
Crockett's BBQ Smokehouse
09.2012 - 03.2014
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Assembly Line Worker
American Phoenix
08.2010 - 03.2011
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Phone Operator/Fitting Room Attendant
Walmart Supercenter #220
09.2009 - 06.2010
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
Pizza/Deli Cook
Hot Stuff Pizzeria
05.1998 - 11.2008
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
Education
N/A - Business
American InterContinental University
Schaumburg, ILSkills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Resourceful
- Office Administration
- Prioritizing Work
- Mail handling
- Office Management
- File Maintenance
- Excel spreadsheets
- Appointment Scheduling
- Strong Problem Solver
- Professional and mature
- Scheduling appointments
- Document Management
- Scheduling
- Social media knowledge
- Filing and data archiving
- Documentation And Reporting
- Mail Sorting and Distribution
- Valid Driver's License
- Calendar Management
- Supply Restocking
- Multi-line phone proficiency
- Issue Resolution
Timeline
Office Assistant
Cyclone Air, LLC
07.2020 - 06.2023
Cashier
Hop & Sack #7
12.2014 - 04.2020
Waitress Supervisor
Crockett's BBQ Smokehouse
09.2012 - 03.2014
Assembly Line Worker
American Phoenix
08.2010 - 03.2011
Phone Operator/Fitting Room Attendant
Walmart Supercenter #220
09.2009 - 06.2010
Pizza/Deli Cook
Hot Stuff Pizzeria
05.1998 - 11.2008
N/A - Business
American InterContinental University