Kendra Hitchcock
Analyst, Strategic Sales Support
Aurora,Colorado
Summary
Strategic and results-driven Senior Strategic Sales Support Analyst with a robust background in customer experience, operations, support, key relationship management, and workflow management. Proven expertise in project management, testing, and documentation enhances the ability to drive initiatives forward. Strong interpersonal and communication skills foster collaboration with cross-functional teams while guiding and developing associates. Dedicated analytical top performer committed to delivering efficiency and continuous process improvements that elevate organizational performance.
Overview
19
19
years of professional experience
Work History
Analyst, Strategic Sales Support
COMCAST BUSINESS
11.2018 - 01.2026
- Served as moderator for large enterprise fiber and coax orders, supporting SR Enterprise Sales associates and key clients, including government entities and school districts.
- Managed complex orders from one to 400 sites, maintaining high clean order success rate and ensuring exceptional customer experience.
- Collaborated with Sales, Operations, Engineering, and other teams to ensure accurate order flow and service completion.
- Utilized 20 internal systems to streamline workflows and enhance sales rep productivity.
- Provided guidance and compliance support to team members and recommended improvements to enhance operation efficiency.
- Contributed as project lead on specialty project, lift zones, serving 1,250 customers.
- Supported State of Texas DIR exclusive contract, bringing over $2M since inception at $272k MRC.
- Assisted in creating sales templates to improve efficiency of sales and allow for quicker case resolution.
- Worked as one of two leads for training new hires.
Order Management Coordinator 3 (Complex)
COMCAST BUSINESS
Englewood, Colorado
03.2013 - 11.2018
- Oversaw team productivity and delegated tasks to ensure timely order processing.
- Acted as primary liaison across departments for order-related inquiries and procedures.
- Maintained and refined process documentation based on stakeholder feedback.
- Collaborated with senior management on product rollouts, conducting testing and issue resolution.
- Trained all team members and monitored team participation on all order types.
- Managed complex escalations, assigned faults, and provided coaching to improve teammate productivity.
- Assisted in successful rollout of Smart Office, QZIP, X1 for Hospitality, SD-WAN, and other key product initiatives, resulting in increased sales.
- Served as training lead for team.
Receptionist
Home Smart Realty
Centennial, Colorado
02.2007 - 01.2014
- Delivered professional communication to prospective clients, agents, and homeowners via phone and email, ensuring timely and accurate information exchange.
- Managed administrative processes including onboarding and terminations, while maintaining accurate and up-to-date listing records.
- Oversaw daily office operations such as scanning, faxing, copying, filing, and processing incoming and outgoing mail to support efficient workflow.
Facility Operations Assistant Department Head
LIFETIME FITNESS
Centennial, Colorado
12.2010 - 01.2012
- Directed nightly facility operations, ensuring cleanliness, safety, and compliance with company and OSHA standards for optimal member experience.
- Managed and trained team members to execute projects efficiently and maintain operational excellence.
- Served as manager on duty, overseeing club security and enforcing adherence to customer service and policy guidelines.
- Provided leadership in staffing decisions, including hiring, promotions, disciplinary actions, and termination recommendations.
Education
High School Diploma - General Studies
Elizabeth High School
Elizabeth, CO01.2004
Skills
- Order process management
- Strong organization
- Microsoft office
- Time management
- Leadership skills
- Data entry
- Verbal and written communication
- File management
- Teamwork and collaboration
- Product knowledge
- Training staff
- Process improvement
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 28 in the development of exclusive State of Texas DIR project which brought in over $2 million dollars within 2 years.
- Achieved Business Champion award from mentoring and team building, while delegating the projects to balance the team.
- Collaborated with team of over 80 in the development and successful rollout of over 5 new business products for Comcast Business.
Timeline
Analyst, Strategic Sales Support
COMCAST BUSINESS
11.2018 - 01.2026
Order Management Coordinator 3 (Complex)
COMCAST BUSINESS
03.2013 - 11.2018
Facility Operations Assistant Department Head
LIFETIME FITNESS
12.2010 - 01.2012
Receptionist
Home Smart Realty
02.2007 - 01.2014
High School Diploma - General Studies
Elizabeth High School
PROFESSIONAL DEVELOPMENT
- Service Delivery and Customer Care Leadership Training, 2017
- Human Resources: Understanding HR systems features and benefits